Revenue Operations Lead

NationSwell

. Serve as the dedicated systems and operations lead for Member Success .

Posted 11/5/2026part-timeRemote • United StatesSenior💰 $45 - $55 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Revenue Operations and Customer Success Operations, with a strong focus on building and maintaining systems for member engagement and retention. Proficient in data management, process improvement, and analytical reporting to drive operational efficiency and strategic decision-making.

Highest-signal resume keywords

Salesforce AdministrationData ManagementProcess ImprovementAnalytical ReportingWorkflow Automation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Revenue OperationsCustomer Success OperationsProject ManagementData AnalysisDatabase DevelopmentOperational Dashboard DevelopmentCRM Data StructuresMembership MetricsAnalytical ModelsReporting

Soft Skills

Analytical SkillsCommunication SkillsOrganizational SkillsProblem-Solving SkillsAttention to Detail

Tools & Technologies

SalesforceAirtableExcelGoogle SheetsCventHubSpotOutreachZapierMakeClaude

Industry Keywords

Member SuccessEngagementRetentionChurnExpansionMembership PlanningEvent ManagementCommunity ManagementOperational ImprovementsCross-Functional Collaboration

About the role

Key responsibilities & impact

Serve as the dedicated systems and operations lead for Member Success
Streamline administrative, project management, and reporting operations to enhance member engagement, relationship management, and revenue-generating activities
Build and maintain systems and workflows tracking the member journey from onboarding and activation through engagement, renewal, and expansion
Track deliverables, engagement activities, event invitations and registrations, membership commitments, and key milestones
Own data flow and integrity across shared systems, including sync logic, field mapping, and account ownership hygiene
Collaborate with Member Success, Events, Growth, Insights, Operations, and Studio teams to maintain a reliable source of truth
Document and standardize Member Success processes, account management workflows, cross-functional handoffs, member touchpoints, and recurring activities
Identify administrative inefficiencies and implement process improvements
Build, test, maintain, deploy, and document AI, automation, and systems solutions using tools such as Claude and Outreach AI
Gather user input and drive solutions from problem identification through adoption
Build member-health reports, dashboards, tracking tools, and triggers
Consolidate connections, engagement, event attendance, participation, relationship information, touchpoints, and utilization
Surface indicators of expansion opportunity, membership value, and renewal risk
Track and analyze renewal rates, retention trends, churn, and expansion across membership tiers and customer segments
Prepare analyses for membership planning, operational improvements, and leadership decision-making

Requirements

What you’ll need

3–5+ years of experience in Revenue Operations, Customer Success Operations, Business Operations, Sales Operations, or a related role
Track record of building and owning systems, ideally within a membership, community, or event-based organization
Hands-on experience with Salesforce, including admin-level configuration and Flows
Salesforce dashboards, data management, and reporting
Strong proficiency with Airtable, Excel, and/or Google Sheets
Experience building databases, tracking tools, analytical models, and reports
Experience developing operational dashboards and integrated reporting across multiple systems such as Cvent, HubSpot, and Outreach
Experience translating data into actionable insights
Experience implementing process improvements and workflow automation using APIs, Zapier, Make, light scripting, and AI tools such as Claude
Strong understanding of CRM data structures, data integrity, and cross-functional information management
Excellent analytical, communication, organizational, and problem-solving skills
Strong attention to detail and ability to translate operational needs into practical technical solutions
Ability to independently manage multiple projects, prioritize deliverables, and work effectively in a part-time capacity
Familiarity with customer success metrics, including engagement, retention, renewal rates, churn, expansion, and customer health scoring

Benefits

Comp & perks

Paid sick leave as required by applicable state and local law
Equal opportunity employment and commitment to a diverse, equitable, and inclusive environment
Not eligible for company-sponsored health or retirement benefits