Customer Service VA

Native Pest Management

. Handle inbound calls from current and potential customers .

Posted 10/28/2026full-timeRemote • MexicoMid-LevelSenior💰 $8 - $10 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service capabilities, including effective communication and problem-solving skills, while proficiently utilizing CRM software and office tools. Bilingual proficiency in English and Spanish is advantageous for enhancing customer interactions.

Highest-signal resume keywords

Customer Service ExperienceCall Center ExperienceCRM Software ProficiencyTyping Speed of 50 WPMBilingual English/Spanish

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Relationship Management (CRM)Typing Speed of 50 WPMGoogle Suite ProficiencyOffice Software Knowledge

Soft Skills

Exceptional Written CommunicationExceptional Verbal CommunicationInterpersonal Communication Skills

Tools & Technologies

High-Speed Wi-FiMicrophone/HeadsetCamera

Industry Keywords

Inbound CallsService SchedulingCustomer Needs IdentificationService Payments Collection

About the role

Key responsibilities & impact

Handle inbound calls from current and potential customers
Identify customer needs, resolve issues, and provide solutions
Identify and escalate issues to supervisors as needed
Schedule and plan services and appointments
Respond to customer calls, texts, voicemails, and emails
Answer calls from potential new clients and schedule sales-team appointments for free inspections
Assist management, technicians, and salespeople with day-to-day requests
Collect service payments and contact past-due accounts by phone, text, or email
Coordinate service schedules and times with field technicians
Provide professional customer service and troubleshoot service-related problems

Requirements

What you’ll need

Previous customer service experience preferred
Strong high-speed Wi-Fi
Good microphone/headset
Good camera
Call center experience strongly preferred
Experience with customer relationship management (CRM) software strongly preferred
Working knowledge of office software
Entry-level knowledge/skill proficiency with Google Suite, including Gmail, Google Sheets, and Google Docs
Minimum typing speed of 50 WPM with 90% accuracy; typing test required
Exceptional written, verbal, and interpersonal communication skills
Bilingual English/Spanish preferred
Exceptional English language proficiency, precise pronunciation, and highly effective conversational skills
Availability Monday–Friday, 8:00 AM–5:00 PM EST/EDT, plus a rotating half-day Saturday shift approximately once monthly or more as needed
Must submit a 2–3 minute video recording or video link speaking in English
Must participate in interviews and hiring screening, which may include a typing test
Employment contingent upon successfully completing a background check
Required background-check documentation must be completed within two weeks of the start date

Benefits

Comp & perks

10 days of paid time off (PTO) during the first year
6 U.S. holidays
Paid training
Employee referral bonus
Aguinaldo bonus
Clear paths for growth and advancement
Comprehensive and affordable benefits
Remote work arrangement