Dairy/Frozen Manager

Natural Grocers

. Operate and ensure the profitability of the dairy/frozen department.

Posted 10/30/2026full-timeMidland • Texas • United StatesJuniorMid-Level💰 $19 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong leadership in managing the dairy/frozen department, ensuring profitability through effective inventory management, staff training, and exceptional customer service. Proficient in using SAP and inventory management software to analyze reports and maintain compliance with food safety standards.

Highest-signal resume keywords

Department Profitability ManagementStaff Training and SupervisionCustomer Service ExcellenceInventory Management Software ProficiencyFood Safety Compliance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Inventory ManagementCash HandlingForklift OperationFood Safety TrainingData EntryProduct KnowledgeRetail ExperienceDynamic Display ManagementSales ReportingMerchandising

Soft Skills

Attention to DetailOrganizational SkillsAbility to Follow DirectionSense of UrgencyCustomer Interaction

Tools & Technologies

SAPMS WordMS ExcelMS OutlookBEx Reports

Certifications & Qualifications

Forklift CertificationFood Safety Certification

Industry Keywords

RetailGroceryDairyFrozen FoodsNatural Foods

About the role

Key responsibilities & impact

Operate and ensure the profitability of the dairy/frozen department.
Train, direct, monitor, and assign tasks to department staff.
Provide World Class Customer Service.
Order dairy/frozen products, including deli and meat, and maintain accurate inventory levels.
Manage margin, COGS, shrink, purchasing, and department profitability.
Ensure in-stock products and conditions meet company standards.
Handle special orders and merchandise shelves, endcaps, and dynamic displays.
Participate in tagging, facing, rotating, cleaning, markdowns, stocking, and backstock.
Cross-train staff with other department managers.
Conduct active and passive product demonstrations.
Assist with interviewing and hiring for department needs.
Address performance and disciplinary issues with the store manager.
Open and close the store, including DSR and closing cash processes.
Perform register functions, backup cashiering, returns, complaints, and register shift coverage.
Maintain customer and employee safety and security.
Manage occasional business disruptions.
Answer customer questions using company standards and nutritional-support statements.
Increase product knowledge.
Use SAP and inventory management software; run and analyze BEx reports and use other IS programs.
Work five days and 40 hours per week, including evenings, weekends, holidays, and mandatory store meetings.
Perform hands-on duties as needed to complete department and store objectives.

Requirements

What you’ll need

High School diploma, GED or equivalent preferred.
Ability to obtain forklift certification.
1-2 years of experience in retail experience in a grocery or retail environment preferred; natural foods background is a plus.
1-2 years of experience supervising others preferred.
Ability to pass food safety training courses and/or certifications as required by law and maintain compliance by keeping certifications up to date and registered if applicable.
Ability to manage changing priorities and to stay focused with the task at hand.
Sense of urgency in the completion of tasks.
Excellent customer service skills.
Highly organized with great attention to detail.
Ability to take direction and follow through.
Must be cashier trained and able to count currency.
Proficient in MS Word, Excel and Outlook.
Must be able to constantly lift or carry up to 10 lbs., frequently lift or carry 11-20 lbs., occasionally lift or carry 21-50 lbs., and occasionally lift or carry 51-100 lbs. with a team lift.
Must be able to frequently push or pull up to 15 lbs. and occasionally push or pull 16-100 lbs.
Must be able to use a computer for data entry and use a mouse.
Must be able to constantly walk, stand, use fine motor manipulations, grip, bend, twist, turn, and reach outward for the duration of the work shift.
Must be able to frequently reach above chest and occasionally sit, squat, kneel, and climb.
Must be able to frequently work with sharp tools and equipment, dust, fumes, and congested worksite.
Must be able to occasionally work with noise, cold, heat, wet, humid, outside, heights, and contact stress.

Benefits

Comp & perks

Birthday Bonus Pay
Vitamin Bucks (up to $2,080 earned as store credit annually)
Holiday Pay for 5 Holidays – Stores Closed
Paid Time Off (sick days and vacation) that Increases with Tenure
Paid Nutrition Education
good4u Crew Member Discount
{N}power Program (customer appreciation and rewards program)
Regular, Scheduled Pay Increases
Advancement Opportunities and Career Development
Health and Wellness Program
Employee Assistance Program (EAP)
Employee Referral Program
Medical, Dental and Vision Insurance
Paid Parental Leave
Paid Medical Leave (through company paid short-term disability insurance)
Company Paid Short-Term Disability Insurance
Company Paid Life Insurance
Voluntary Benefits Including Hospital Indemnity, Accident Insurance, Long-Term Disability Insurance, Term Life Insurance
Retirement Savings Plan (401k) with discretionary Company Match
Healthcare and Dependent Care Flexible Spending Account (FSA)
Health Savings Account (HSA) with Company Match