Operations Manager

NatureBridge

. Manage the operational integrity of NatureBridge environmental science programs in Yosemite National Park .

Posted 9/29/2026full-timeEl Portal • California • United StatesJuniorMid-Level💰 $52,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing environmental science program logistics, ensuring operational integrity, and providing exceptional customer service. Proficient in risk management and CRM systems, with strong organizational and communication skills to support program success.

Highest-signal resume keywords

Wilderness First Responder CertificationRisk Management ExperienceCRM Systems ProficiencyOrganizational SkillsCustomer Service Orientation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Logistics ManagementProgram SchedulingStaff TrainingReport PreparationPaperwork Coordination

Soft Skills

Excellent CommunicationProblem-Solving SkillsDetail-OrientedInterpersonal SkillsFlexibility

Tools & Technologies

Salesforce CRMGoogle Online Tools

Certifications & Qualifications

Wilderness First Responder Certification

Industry Keywords

Environmental Science ProgramsOperational IntegrityRisk Management PoliciesCustomer ExperienceAdministrative Educator

About the role

Key responsibilities & impact

Manage the operational integrity of NatureBridge environmental science programs in Yosemite National Park
Manage complex logistics for all groups attending programs
Ensure a welcoming and supportive atmosphere for guests on site
Coordinate with campus departments to provide a seamless customer experience
Create and update weekly Environmental Science staffing schedules through Salesforce CRM
Ensure logistical details are accurate and communicated promptly to staff
Manage Educator scheduling requests with supervisor approval
Partner with Sales and Education Teams to meet program scheduling goals
Train Educators on program logistics and schedule management
Route paperwork to designated locations in a timely manner
Hire, supervise and train Administrative Educator positions
Prepare weekly reports for participant lodging, meals, transportation and recreation
Coordinate with clients, NatureBridge staff and the Yosemite concessionaire
Refine, develop, communicate and support logistics systems
Update and steward the Yosemite Operations and Program Logistics Manual and Administrative Educator Manuals
Address risk management concerns with clients and vendors
Coordinate necessary modifications with associated staff
Work with Campus and National Director of Risk Management and promote implementation of risk management policies
Perform Administrative Educator duties when needed, including overnight and weekend coverage
Participate in monthly cross-departmental meetings, including the Yosemite Management Team
Participate in monthly meetings with National and other campus Operations teams
Collaborate annually to revise paperwork and operational systems
Maintain CRM systems and monitor program portals
Act as Rotating Manager On Call
Perform other duties assigned by the supervisor

Requirements

What you’ll need

2-4 years of relevant experience or a Bachelor’s Degree
Wilderness First Responder Certification
Robust risk management experience and expertise
Extremely detail-oriented, with excellent organizational, task, and time management skills
Excellent communicator with a strong customer service orientation
Strong problem-solving skills; able to make decisions independently while meeting the needs of multiple stakeholders
Demonstrated office experience, managing and communicating information quickly and accurately
Proficiency with CRM systems and Google online tools
Strong leadership and interpersonal skills
Flexibility and enthusiastic attitude
Background check required for employment eligibility
Ability to work in person on campus at least twice per week
Availability for occasional weekend and night work
Ability to perform overnight and weekend coverage when needed

Benefits

Comp & perks

Medical, dental and vision insurance
Option for a 403b retirement plan with employer match after 1000 hours of work
Generous paid vacation and sick leave
Employee Assistance Plan (EAP)
Flexible Spending Account (FSA)
Mission-driven organization supporting positive impact on young people and the environment
Work in a beautiful natural setting
Equitable and inclusive work environment
Equal Opportunity Employer
Accommodation support available