NatureBridge

Operations

• Manage the operational integrity of NatureBridge environmental science programs in Yosemite National Park
• Manage complex logistics for all groups attending programs
• Ensure a welcoming and supportive atmosphere for guests on site
• Coordinate with campus departments to provide a seamless customer experience
• Create and update weekly Environmental Science staffing schedules through Salesforce CRM
• Ensure logistical details are accurate and communicated promptly to staff
• Manage Educator scheduling requests with supervisor approval
• Partner with Sales and Education Teams to meet program scheduling goals
• Train Educators on program logistics and schedule management
• Route paperwork to designated locations in a timely manner
• Hire, supervise and train Administrative Educator positions
• Prepare weekly reports for participant lodging, meals, transportation and recreation
• Coordinate with clients, NatureBridge staff and the Yosemite concessionaire
• Refine, develop, communicate and support logistics systems
• Update and steward the Yosemite Operations and Program Logistics Manual and Administrative Educator Manuals
• Address risk management concerns with clients and vendors
• Coordinate necessary modifications with associated staff
• Work with Campus and National Director of Risk Management and promote implementation of risk management policies
• Perform Administrative Educator duties when needed, including overnight and weekend coverage
• Participate in monthly cross-departmental meetings, including the Yosemite Management Team
• Participate in monthly meetings with National and other campus Operations teams
• Collaborate annually to revise paperwork and operational systems
• Maintain CRM systems and monitor program portals
• Act as Rotating Manager On Call
• Perform other duties assigned by the supervisor

Operations Manager