Designer – Researcher

Nava

. Prioritize, plan, and deliver roadmap-level design and research initiatives .

Posted 10/30/2026full-timeRemote • United StatesMid-LevelSenior💰 $126,000 - $143,100 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in human-centered design and user research, with a strong focus on creating accessible digital experiences for government programs. Proven ability to collaborate effectively with multidisciplinary teams and navigate complex stakeholder ecosystems.

Highest-signal resume keywords

Human-Centered DesignUser ResearchDigital Services DesignClaims Administration SystemsSystems Thinking

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

User FlowsHigh-Fidelity PrototypesDesign SystemsWeb Design Best PracticesResponsive Design

Soft Skills

Excellent CommunicationResourcefulOrganizedDetail-OrientedEmpathetic

Industry Keywords

PFMLMedicaidUnemployment InsurancePublic AssistanceStakeholder Ecosystems

About the role

Key responsibilities & impact

Prioritize, plan, and deliver roadmap-level design and research initiatives
Apply human-centered design focused on user needs
Conduct quantitative and qualitative user research and share findings with internal and external collaborators
Create discovery artifacts, diagrams, user flows, high-fidelity prototypes, and design systems
Collaborate with multidisciplinary Nava product teams and government staff
Translate complex requirements into simple and accessible digital experiences
Work dynamically with government contractors and civil servants across complex stakeholder ecosystems

Requirements

What you’ll need

Designed claims, eligibility, or benefits administration systems for state government programs such as PFML, Medicaid, unemployment insurance, or related public assistance
At least five years of experience working as a designer on product teams in a professional working environment
Experience mapping and driving systemic improvements within complex service environments
Experience designing, testing, and implementing digital services
Experience designing with web and responsive user interface best practices
Ability to quickly learn new knowledge
Systems thinking and user advocacy
Resourceful, reliable, organized, and detail-oriented
Ability to think strategically about trade-offs and short-term versus long-term benefits in complex ecosystems
Ability to build strong collaborative relationships with internal teams and external partners
Adaptive, empathetic, and positive mindset
Excellent communication skills
Legal authorization to work in the United States
Ability to meet other requirements for applicable government contracts
Work authorization that does not require visa sponsorship now or in the future
May be subject to a government background check or security clearance, depending on the contract

Benefits

Comp & perks

Comprehensive medical, dental, and vision plans
Disability, life, and accidental death insurance at no cost
Vacation, holidays including Juneteenth, and floating holidays
12 paid federal holidays each year on top of regular PTO
Performance-based annual bonus when Nava meets its goals
Paid parental leave
Weekly meals delivered to new parents' homes
Wellness program with physical, mental, and emotional health resources and support tools
Virtual doctor visits with no copay, depending on available providers
Extended unpaid sabbatical leave after continuous service
401(k) match of 4% of salary
Remote-first flexible work environment
Company laptop and home office setup assistance
Monthly reimbursement for eligible home office utility expenses
Internal training programs and professional development resources
LinkedIn Learning access and annual allowance for courses, tuition, and certifications
Referral bonus
Pre-tax commuter programs when applicable
Collaborative and remote-friendly team environment