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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in user-centered design and research, with a strong focus on creating accessible digital experiences. Proven ability to lead cross-functional teams and drive systemic improvements in complex service environments.
Highest-signal resume keywords
User ResearchSalesforce Design FamiliarityDigital Service DesignPrototypingSystems Thinking
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
User Interface DesignPrototypingUser Flow CreationDesign SystemsQuantitative ResearchQualitative ResearchService DesignWeb Design Best PracticesResponsive DesignRoadmap Planning
Soft Skills
Excellent CommunicationCollaborative Relationship BuildingOrganizational SkillsCuriosityEmpathy
Industry Keywords
Government ProgramsStakeholder ManagementComplex Service EnvironmentsUser AdvocacyBackground Check
About the role
Key responsibilities & impact- Drive design and research efforts for government programs affecting millions of Americans
- Lead work on cross-functional teams from concept through implementation
- Champion user needs through user research, prototyping, and systems design
- Prioritize, plan, and deliver roadmap-level design and research initiatives
- Conduct quantitative and qualitative user research and share findings with internal and external collaborators
- Produce discovery artifacts, diagrams, user flows, high-fidelity prototypes, and design systems
- Collaborate with Nava product teams, government staff, contractors, and civil servants
- Translate complex requirements into simple, accessible digital experiences
- Maintain order and focus across complex stakeholder ecosystems
Requirements
What you’ll need- Hands-on familiarity with Salesforce from a design or service-design perspective, including navigating workflows and data structure
- Ability to work full-time hours in the Eastern Time (ET) zone
- At least five years of experience working as a designer on product teams in a professional working environment
- Experience mapping and driving systemic improvements within complex service environments
- Experience designing, testing, and implementing digital services
- Experience designing with web and responsive user interface best practices
- Legal authorization to work in the United States
- Ability to meet other requirements for applicable government contracts
- Work authorization that does not require visa sponsorship now or in the future
- May be subject to a government background check or security clearance, depending on the contract
- Relentlessly curious mindset and ability to quickly learn new knowledge
- Systems-thinking and user advocacy
- Resourceful, reliable, organized, and detail-oriented
- Ability to think strategically about trade-offs and short-term versus long-term benefits
- Ability to build strong collaborative relationships with internal teams and external partners
- Adaptive, empathetic, and positive mindset
- Excellent communication skills
Benefits
Comp & perks- Comprehensive medical, dental, and vision plans
- Disability, life, and accidental death insurance at no cost
- Vacation, holidays including Juneteenth, and floating holidays
- 12 paid federal holidays each year
- Performance-based annual bonus for eligible employees
- Paid parental leave plus weekly meals delivered to your home
- Wellness program with physical, mental, and emotional health resources and support tools
- Virtual doctor visits with no copay, depending on available providers
- Extended unpaid sabbatical leave after continuous service
- 401(k) match of 4% of salary
- Remote-first environment with flexible work
- Company laptop and home office setup assistance
- Monthly reimbursement for eligible home office utility expenses
- Internal training programs and professional development resources
- LinkedIn Learning access and annual allowance for courses, tuition, and certifications
- Referral bonus
- Pre-tax commuter programs when applicable
- Collaborative and remote-friendly team environment