Business Travel Consultant, English

Navan

. Provide travel support via chat, calls, and emails .

Posted 9/22/2026full-timeLisbon • PortugalMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive experience as a Travel Consultant with a strong focus on air, rail, and hotel bookings, while effectively utilizing GDS systems. Proficient in managing customer interactions and providing exceptional service in both English and Spanish.

Highest-signal resume keywords

Travel Consultant ExperienceGDS Proficiency (Sabre, Amadeus, Galileo)Fluency in English and SpanishCustomer Service SkillsKnowledge of Travel Industry Best Practices

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Air BookingsRail BookingsHotel BookingsGDS (Sabre, Amadeus, Galileo)MultitaskingTroubleshootingPerformance MetricsCompliance KnowledgeSelf-Service GuidanceCustomer Needs Assessment

Soft Skills

EmpathyProfessionalismVerbal CommunicationWritten CommunicationIndependence

Tools & Technologies

GmailZendeskSlackSalesforceNavan Platform

Industry Keywords

Travel SupportCustomer-Facing RolesSLA ExpectationsGlobal ComplianceTeam Collaboration

About the role

Key responsibilities & impact

Provide travel support via chat, calls, and emails
Maintain current knowledge of suppliers, destinations, and systems
Assess customer needs, urgency, and preferences
Handle hotel, flight, car, and rail bookings accurately
Guide customers through self-service options on the Navan platform and app
Respond promptly and meet SLA expectations
Follow company and customer policies and ensure global compliance
Provide stakeholders with feedback on goal progress and key processes
Participate in team meetings covering products, suppliers, and industry updates
Stay current on travel industry best practices
Maintain attendance, complete assigned training, and meet performance metrics
Collaborate with internal teams to resolve obstacles and improve customer-facing and internal platforms

Requirements

What you’ll need

5+ years as a Travel Consultant covering air, rail, and hotel bookings; mandatory
3+ years of experience with a GDS (Sabre, Amadeus, or Galileo); mandatory
Fluency in English and Spanish; mandatory fluency in both languages
Background in contact center or customer-facing roles
Comfortable using Gmail, Zendesk, Slack, and Salesforce
Flexible to work rotating shifts Monday to Sunday, between 7 AM and 11 PM
Ability to multitask, resolve urgent matters quickly, and work independently to troubleshoot issues
Empathetic, professional, and excellent verbal and written communication skills
Must reside in Portugal or be willing to relocate
Applications must be submitted in English