Navan

Account Manager

• Build and grow relationships with carriers across the Americas, with particular emphasis on South America
• Conduct business reviews and engage with key partner stakeholders
• Lead airline partner engagement for Navan Signature Services and serve as the airline partnerships subject matter expert across Navan Premier, Navan Events, Navan Specialty, and Navan Concierge
• Evaluate, negotiate, and renew airline agreements, including incentives, content access, and marketing opportunities
• Own revenue forecasts, track incentive attainment and partner commitments, and monitor booking trends and profitability
• Identify performance gaps and execute plans to meet or exceed commercial goals
• Analyze deal economics and model commercial scenarios
• Translate complex data into recommendations for senior leadership and airline partners
• Partner with suppliers, Product, Engineering, and Operations to expand access to competitive fares and relevant content
• Coordinate with Finance, Sales, Customer Success, Marketing, and other stakeholders on partner initiatives
• Equip customer-facing teams with airline updates and resolve issues affecting partnership performance
• Build industry relationships at partner meetings and events
• Bring insights on airline retailing, distribution trends, and emerging risks back to the team

Manager, Airline Partnerships

Consultant

• Provide travel support via chat, calls, and emails
• Maintain current knowledge of suppliers, destinations, and systems
• Assess customer needs, urgency, and preferences
• Handle hotel, flight, car, and rail bookings accurately
• Guide customers through self-service options on the Navan platform and app
• Respond promptly and meet SLA expectations
• Follow company and customer policies and ensure global compliance
• Provide stakeholders with feedback on goal progress and key processes
• Participate in team meetings covering products, suppliers, and industry updates
• Stay current on travel industry best practices
• Maintain attendance, complete assigned training, and meet performance metrics
• Collaborate with internal teams to resolve obstacles and improve customer-facing and internal platforms

Manager, Airline Partnerships

Business Travel Consultant, English