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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in travel support, including managing bookings and providing accurate fare information, while maintaining strong client relationships and ensuring compliance with service agreements. Proficient in using travel industry tools and technologies to enhance customer service and project management.
Highest-signal resume keywords
Travel SupportGDS ExperienceClient Relationship ManagementNavan TravelXen KnowledgeCustomer Service Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
GDS ExperienceTravel Booking ManagementProject ManagementFare Information AccuracyGroup Travel Planning
Soft Skills
Professional CommunicationEmpathetic DispositionMultitasking AbilityIndependent ThinkingAdaptability
Tools & Technologies
MS ExcelMS WordMS PowerPointGoogle SuitesSlack
Industry Keywords
Travel Industry KnowledgeService AgreementsSLA ComplianceClient Success FactorsEvent Travel Services
About the role
Key responsibilities & impact- Provide personalized travel support to travelers before, during, and after travel
- Assist with basic cancellations, changes, and updates to hotel, flight, car, and rail bookings
- Provide accurate fare information for hotel, flight, car, and rail bookings
- Work with client contacts to understand and meet program objectives and outcomes
- Identify clients' critical success factors for projects
- Maintain project documentation, including service agreements and SLAs, for contract and policy compliance
- Troubleshoot issues using agent tools and assist travelers effectively
- Coordinate program planning from post-sale through final billing
- Participate in team meetings covering product launches, industry updates, and team initiatives
- Continuously improve travel industry and platform knowledge
- Complete training in Navan systems
- Support the Team Lead
- Build business relationships and drive revenue across Navan's Event Travel services while supporting clients' event objectives
Requirements
What you’ll need- Professional oral and written communication skills required
- Proficient MS Excel, Word, PowerPoint and Google Suites skills, along with the technical aptitude to learn new technology
- Client-facing video calls for setup and project management required
- Knowledge of internal communication tools, including Slack
- Ability to multitask and resolve urgent matters quickly and efficiently
- Empathetic disposition and ability to maintain a professional attitude
- Experience and ability to adapt and thrive in a hyper-growth environment
- Independent thinking and ability to use available resources to troubleshoot issues and resolve customer inquiries
- Prior successful experience developing and maintaining key client and Account Manager/Account Executive relationships
- Proven record of strong customer service skills and positive CSAT outcomes
- Reliable and flexible, with openness to non-traditional shifts, including early mornings, late evenings, and weekends
- Interest in travel and basic understanding of world geography
- One to three years of Group Travel planning experience preferred
- Navan TravelXen knowledge preferred, with strong understanding of travel bookings
- 4+ years of GDS experience preferred, including Sabre PNR building and ticketing; Amadeus and NDC preferred as well