Pro Consultant

Navan

. Build client relationships and understand client needs while delivering high-touch service that saves time and reduces total travel costs .

Posted 11/10/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing client relationships and delivering tailored travel solutions while ensuring compliance with client policies. Proficient in utilizing GDS systems and mixed-mode booking tools to optimize travel arrangements and enhance client experiences.

Highest-signal resume keywords

GDS Systems ProficiencyClient Relationship ManagementTravel Industry KnowledgeMixed-Mode Booking Tools ExperienceExceptional Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

GDS SystemsTravel Industry KnowledgeMixed-Mode Booking ToolsTicketing MethodsFare Types ApplicationCost-Effective Travel SolutionsQuality Control ProceduresBooking SystemsClient Policy ComplianceAccount SLA Achievement

Soft Skills

Exceptional Telephone MannerWritten Communication SkillsAttention to DetailTeam-Player ApproachEnthusiastic Learning Attitude

Tools & Technologies

R&M TechnologyNavan TechnologyMS Software Packages

Industry Keywords

VIP ExperienceCore Business Travel EnvironmentLow-Cost CarriersSupplier RelationshipsOverseas Collaboration

About the role

Key responsibilities & impact

Build client relationships and understand client needs while delivering high-touch service that saves time and reduces total travel costs
Provide consistently high-level, tailored service and exceed client expectations
Manage workload and meet client and internal deadlines
Service different client industry sectors across the wider business
Demonstrate innovative thinking and provide a consultative approach
Use R&M and Navan technology proficiently and share knowledge with clients and the team
Deliver air, rail, car rental, ferry, black car, and charter reservations
Manage a full client portfolio to the highest standards
Build meaningful internal and external relationships
Identify and implement opportunities to add value to bookings
Apply varied fare types and ticketing methods and maintain knowledge of industry innovations
Work with the International Fares Desk to identify cross-market and local inventory differences
Procure best hotel rates using GDS and non-GDS channels and supplier relationships
Monitor bookings for additional savings through trip completion
Apply client policy to drive compliance and enhance traveller experience
Oversee client experience using mixed-mode booking tools and provide first-line support for offline/online bookings
Provide proactive, cost-effective travel solutions
Comply with client policies and guidelines
Achieve account SLAs
Interact regularly with overseas colleagues
Apply quality control procedures in line with company and GREC requirements

Requirements

What you’ll need

Previous VIP experience is preferred
Skills assessment results will be considered
Exceptional telephone manner and written skills
Demonstrate ability to make effective use of resources available to complete tasks to agreed deadlines
Proven record of experience in a core business travel environment
Fully conversant with one or all GDS systems; Sabre, Galileo, Amadeus
Experience of mixed mode booking tools, and 1st line product support for both offline/online bookings
Comprehensive knowledge of the travel industry and products in the market including different aircraft types and cabins
Knowledge of Low-Cost Carriers in the market and their different products available
Fully conversant with various rail, black car, LCC, OTA booking systems
Team-player approach to an office environment
Experience using MS software packages
Ability to build exceptional rapport with all clients
Excellent attention to detail
Enthusiastic approach and willingness to learn
Independently commit to attending and completing all relevant training
Achieve individual and team-based business objectives