Senior Manager, Client Experience – Pre-Sales Solutions, Scoping

Navan

. Lead and deploy the GOS “Sales Squad” initiative, embedding operational experts into late-stage enterprise sales pitches and RFP responses .

Posted 10/20/2026full-timeRemote • United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Pre-Sales Solutions and Customer Experience Operations, with a strong focus on commercial scoping and technical account management within SaaS or corporate travel ecosystems. Capable of translating complex technical parameters into compelling narratives for executive stakeholders while enforcing operational guardrails and maintaining high standards of deal quality.

Highest-signal resume keywords

Pre-Sales Solutions ExperienceCustomer Experience OperationsCommercial ScopingTechnical Account ManagementAnalytical Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Operational CheckpointsData AnalysisCapacity ModelingCustom Pre-Sales ConfigurationsService Configuration Streamlining

Soft Skills

Interpersonal SkillsCommunication SkillsNegotiation SkillsRelationship BuildingCritical Thinking

Tools & Technologies

AI Automation MetricsOperational CollateralCapability MatricesSLA Decks

Industry Keywords

SaaSCorporate Travel EcosystemsCommercial PricingRFP ResponsesOperational Liaison

About the role

Key responsibilities & impact

Lead and deploy the GOS “Sales Squad” initiative, embedding operational experts into late-stage enterprise sales pitches and RFP responses
Partner with commercial pricing and strategy teams to analyze and simplify legacy service offerings into unified packages
Translate streamlined service configurations into value-driven commercial narratives for C-suite champions and executive assistants
Align operational delivery packages with regional pricing structures and represent automated AVA capabilities alongside premium human support
Enforce data-backed guardrails for custom scoping requests while protecting margins and scalability
Build relationships across commercial teams and Global Operations and Services
Serve as the operational liaison between GO&S and Sales, including participation in commercial pipeline reviews
Create pre-sales process and operational checkpoints to eliminate scoping errors and misaligned commitments
Maintain and publish pre-sales operational collateral, capability matrices, and standard SLA decks
Track and report operational health indicators for pre-sales deal quality, scoping compliance, and pipeline velocity

Requirements

What you’ll need

5–7+ years of progressive experience in Pre-Sales Solutions, Customer Experience Operations, Commercial Scoping, or Technical Account Management, preferably within SaaS or corporate travel ecosystems
Strong background working alongside high-velocity commercial teams and navigating multi-regional internal organizations
Strong interpersonal, communication, negotiation, and relationship-building skills
Ability to manage high-stakes commercial discussions and turn technical parameters into compelling stories
High integrity, critical and independent thinking skills, sound judgment, and courage to enforce operational guardrails
Strong analytical skills
Ability to work with historical support data, AI automation metrics, and capacity modeling
Ability to validate custom pre-sales configurations