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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates advanced knowledge in Windows Systems Integration and IT Service Management, with a strong focus on troubleshooting complex technical issues and maintaining high-quality service delivery. Proven ability to manage customer relationships and coordinate technical projects effectively.
Highest-signal resume keywords
Windows Systems IntegrationNetworking and CybersecurityITIL PracticesTechnical TroubleshootingCustomer Relationship Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Windows Systems IntegrationNetworkingCybersecurityTechnical TroubleshootingSystem AuditsService Metrics TrackingData Protection ProcessesSystem InstallationConfiguration ManagementService Delivery
Soft Skills
LeadershipCommunicationOrganizational SkillsCustomer-Oriented Mindset
Tools & Technologies
NASAccess PointsPrintersSwitchesDomain ControllersDNSDHCPApplication Servers
Certifications & Qualifications
Microsoft CertificationJuniper CertificationFortinet CertificationPalo Alto CertificationCisco CertificationCompTIA Security+CISSPITIL CertificationPRINCE2 Certification
Industry Keywords
ICT EnvironmentsService ImprovementSLA ComplianceIT Support OperationsTechnical Escalation
Tech Stack
Tools & technologiesCyber SecurityDNSITSM
About the role
Key responsibilities & impact- Act as the technical escalation point for complex issues
- Troubleshoot complex technical problems across systems, networking, cybersecurity, and vessel ICT environments
- Act as the main technical point of contact for customers and manage technical expectations
- Maintain strong customer relationships and ensure smooth communication
- Evaluate customer feedback and support continuous service improvement
- Ensure consistent, high-quality service delivery
- Liaise with internal teams to ensure effective service execution
- Conduct audits of systems, services, and inventory
- Research new technologies and propose improvements
- Supervise system updates, patches, and security controls
- Manage planned and unplanned system activities
- Oversee installation, configuration, and maintenance of systems and applications
- Coordinate project executions with SysAdmin team
- Oversee data protection processes and ensure adherence to best practices
- Follow ITIL-aligned practices for IT support operations
- Track service metrics, audit tickets, and ensure SLA compliance
Requirements
What you’ll need- Bachelor’s degree in Computer Science, Information Technology, or related field
- Minimum 5 years of experience in a similar technical or service delivery role
- Advanced knowledge of Windows systems integration (domain controllers, DNS, DHCP, application servers, etc.) for a medium on-prem environment
- Experience with peripherals like NAS, APs, printers, switches etc.
- Strong understanding of networking and cybersecurity
- Experience with IT service management and ITIL practices
- Ability to troubleshoot complex technical issues
- Strong leadership, communication, and organizational skills
- Customer-oriented mindset
- Vendor certifications (Microsoft, Juniper, Fortinet, Palo Alto, Cisco) are a great-to-have qualification
- Security certifications (e.g. CompTIA Security+, CISSP or equivalent) are a great-to-have qualification
- ITIL, PRINCE2, or similar certifications are a great-to-have qualification
- Familiarity with maritime ICT environments is a great-to-have qualification
Benefits
Comp & perks- An attractive financial package
- A generous bonus, announced yearly, based on overall company’s performance and your contributions to our team's success
- Excellent working conditions with a good work-life balance
- Personal development and training opportunities to build your professional growth, skills, and knowledge
- A working environment certified as a "Great Place to Work" for five consecutive years (2022–2026), a "Best Workplaces- Tech" for 2025 & 2026 and "Best Workplaces- Hellas" 2026