Navarino

Systems Engineer

• Act as the technical escalation point for complex issues
• Troubleshoot complex technical problems across systems, networking, cybersecurity, and vessel ICT environments
• Act as the main technical point of contact for customers and manage technical expectations
• Maintain strong customer relationships and ensure smooth communication
• Evaluate customer feedback and support continuous service improvement
• Ensure consistent, high-quality service delivery
• Liaise with internal teams to ensure effective service execution
• Conduct audits of systems, services, and inventory
• Research new technologies and propose improvements
• Supervise system updates, patches, and security controls
• Manage planned and unplanned system activities
• Oversee installation, configuration, and maintenance of systems and applications
• Coordinate project executions with SysAdmin team
• Oversee data protection processes and ensure adherence to best practices
• Follow ITIL-aligned practices for IT support operations
• Track service metrics, audit tickets, and ensure SLA compliance

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Senior IT System Engineer