Senior Customer Success Manager – Digital Health

Navina

. Build and maintain relationships with mid-market & enterprise accounts, from clinicians up to C-level executives and decision-makers after signing an agreement .

Posted 11/5/2026full-timeRemote • New York • United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in account management and client success within healthcare organizations, focusing on population health solutions and value-based care. Proven ability to drive client engagement, manage onboarding processes, and maintain high retention rates through effective communication and strategic planning.

Highest-signal resume keywords

Account ManagementPopulation Health Solutions DeploymentProject ManagementValue Based Care ExperienceClient Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account Operations ManagementKPI TrackingOnboarding Process ManagementClient Renewal ManagementStrategic Planning

Soft Skills

Strong Communication SkillsStorytelling SkillsTeam CollaborationIndependent Work

Tools & Technologies

HubSpot CRM

Industry Keywords

Healthcare OrganizationsHealth SystemsIDNACOMSO NetworksValue Based Care

Tech Stack

Tools & technologies

About the role

Key responsibilities & impact

Build and maintain relationships with mid-market & enterprise accounts, from clinicians up to C-level executives and decision-makers after signing an agreement
Work closely with clients and different external and internal stakeholders to drive successful implementation and demonstrate product value
Be the voice of clients and the internal focal point for any client need
Own client communications and account operations
Set up, facilitate, and lead personal and group F2F and virtual meetings with users, clients, and decision-makers to increase engagement and explore product opportunities
Track, monitor, and manage accounts with specific KPIs for clients on the HubSpot CRM system, in addition to client KPIs such as usage and engagement
Take part in product cycles, roadmap planning, and execution
Work closely with Product, R&D, and Medical teams
Drive success at the most strategic level within accounts and implement a broad strategy for earning customer acceptance across the organization

Requirements

What you’ll need

8-10 years of successful experience in account/success management, focused on larger healthcare organizations, such as health systems or IDN/ACO or MSO networks.
Experience deploying population health solutions in value-based care provider organizations- a must!
Project management experience including managing Customers' Onboarding process, owning and managing all aspects of clients from activities from Close-Won to Go-Live and product Value
Experience in managing customers' renewal process, with a high retention rate track record
Ability to work independently as well as part of a team in a fast-paced environment
Strong communication and storytelling skills
The position requires 50% travel based on business needs
Experience in Value Based Care- a must!
Technical background - Advantage
Experience in sales - Advantage