Navina

Implementation Specialist

• Own the full technical implementation lifecycle for new customers, from initiation to go-live
• Deliver implementation projects on time, within scope, and to high-quality standards
• Execute hands-on EMR integration and configuration efforts
• Configure workflows and validate data integrity across EMR environments
• Serve as the primary technical point of contact for customer IT teams
• Troubleshoot issues and facilitate collaboration with CTOs, IT Managers, and Analysts
• Represent Navina’s platform technical capabilities in customer interactions
• Solve complex workflow challenges using deep product knowledge
• Collaborate with Customer Success, Product, R&D, and Medical teams
• Advocate for customer needs and streamline feedback between the field and engineering
• Help design and develop automation tools, runbooks, and frameworks
• Improve the scalability of integration processes

Implementation Engineer

Technical Project Manager

• Own end-to-end project management for customer implementations from kickoff through go-live and stabilization
• Lead complex health system and hospital implementations involving multiple stakeholders, phased rollouts, and enterprise-scale technical environments
• Build and maintain project plans, milestones, risk registers, and status reports for concurrent implementations
• Identify, escalate, and resolve blockers, dependencies, and risks
• Facilitate project meetings, working sessions, and steering committee reviews
• Ensure implementation deliverables meet quality standards and customer acceptance criteria
• Manage scope changes and communicate timeline, resource, and budget impacts
• Serve as primary technical project owner for Epic EMR implementations from requirements gathering through interface activation and go-live
• Coordinate data validation, interface testing, and environment configuration across Epic and other EMR platforms
• Create process documentation, runbooks, and playbooks for Epic implementation delivery
• Guide implementation decisions using health plan operations, provider workflows, risk adjustment, and quality management knowledge
• Advise customers on integrating Navina into clinical and administrative workflows
• Act as primary project owner and accountability point for customers
• Build relationships with customer stakeholders from IT analysts and Epic build teams to executives and governance committees
• Communicate project status, risks, and decisions to technical and non-technical audiences
• Partner with Customer Success Managers on implementation-to-account handoff
• Surface customer feedback to Product, Engineering, and Medical teams