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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing complex healthcare technology implementations, particularly with Epic EMR systems, while ensuring quality deliverables and effective stakeholder communication. Proficient in project management methodologies and tools, with a strong focus on integration architecture and healthcare operations.
Highest-signal resume keywords
Technical Project ManagementEpic EMR ImplementationHealthcare Technology IntegrationStakeholder Relationship ManagementRisk Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Project ManagementEpic EMRIntegration ArchitectureData ValidationInterface TestingFHIR APIHL7SQLProcess DocumentationRisk Adjustment
Soft Skills
Organizational SkillsVerbal CommunicationWritten CommunicationCross-Functional AlignmentCustomer Relationship Management
Tools & Technologies
SmartsheetJiraSalesforceConfluenceEClinicalWorksAthenahealthVeradigmCerner
Certifications & Qualifications
PMP CertificationEpic Certification
Industry Keywords
Healthcare SaaSEHREMRHealth System ConsultingPayer-Provider OrganizationsHEDISStars RatingsACOMSSPCapitation
Tech Stack
Tools & technologiesPMPSQL
About the role
Key responsibilities & impact- Own end-to-end project management for customer implementations from kickoff through go-live and stabilization
- Lead complex health system and hospital implementations involving multiple stakeholders, phased rollouts, and enterprise-scale technical environments
- Build and maintain project plans, milestones, risk registers, and status reports for concurrent implementations
- Identify, escalate, and resolve blockers, dependencies, and risks
- Facilitate project meetings, working sessions, and steering committee reviews
- Ensure implementation deliverables meet quality standards and customer acceptance criteria
- Manage scope changes and communicate timeline, resource, and budget impacts
- Serve as primary technical project owner for Epic EMR implementations from requirements gathering through interface activation and go-live
- Coordinate data validation, interface testing, and environment configuration across Epic and other EMR platforms
- Create process documentation, runbooks, and playbooks for Epic implementation delivery
- Guide implementation decisions using health plan operations, provider workflows, risk adjustment, and quality management knowledge
- Advise customers on integrating Navina into clinical and administrative workflows
- Act as primary project owner and accountability point for customers
- Build relationships with customer stakeholders from IT analysts and Epic build teams to executives and governance committees
- Communicate project status, risks, and decisions to technical and non-technical audiences
- Partner with Customer Success Managers on implementation-to-account handoff
- Surface customer feedback to Product, Engineering, and Medical teams
Requirements
What you’ll need- 5+ years of experience in technical project management, implementation management, or program management roles
- Demonstrated experience delivering complex, multi-stakeholder technology implementations in healthcare settings, including large health systems and hospitals (required)
- Hands-on experience implementing or managing Epic EMR customers, with strong understanding of Epic technical requirements, integration architecture, and configuration workflows (required)
- Hands-on experience with health plan, provider, risk adjustment, and/or quality management programs (HEDIS, Stars ratings, RAF scoring, or equivalent)
- Background in health tech, healthcare SaaS, EHR/EMR vendors, health system consulting, or payer/provider organization IT or operations (required)
- Deep knowledge of Epic architecture, integration points, FHIR API enablement, SMART on FHIR/OAuth2, user access provisioning, and interface build and activation
- Familiarity with eClinicalWorks, Athenahealth, Veradigm, Cerner, and their integration architectures
- Familiarity with HL7, FHIR, CCDA, ADT feeds, and API-based integrations
- Ability to interpret technical specifications, integration diagrams, and data mapping documents
- Proficiency with Smartsheet, Jira, Salesforce, Confluence, or equivalent tools
- Comfort working with spreadsheets or SQL environments
- Exceptional organizational, written, verbal communication, cross-functional alignment, ambiguity-management, and customer relationship skills
- PMP certification is a plus, not required
- Epic certification in relevant modules or integration areas
- Experience supporting healthcare SaaS pre-sales or solution scoping
- Exposure to ACO, MSSP, capitation, or payer-provider joint ventures
- Experience with Customer Success organizations in SaaS
- Familiarity with AI/ML-powered clinical solutions or clinical decision support tools
Benefits
Comp & perks- Full-time employment
- Remote work in the US