AI Communications & Engagement Program Manager

Navy Federal Credit Union

. Design and execute communication plans that increase awareness, transparency, and understanding of Enterprise AI initiatives across the organization.

Posted 9/21/2026full-timeUnited StatesJuniorMid-Level💰 $78,400 - $123,200 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in developing and executing communication plans that enhance stakeholder engagement and awareness of Enterprise AI initiatives. Proficient in program management, including milestone tracking, risk identification, and the use of program management tools to support strategic execution.

Highest-signal resume keywords

Stakeholder Communication DevelopmentProgram Management ExperienceWritten Communication and Storytelling SkillsProficiency in Power BI and SmartsheetBachelor’s Degree in Business Administration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Program Lifecycle KnowledgeMilestone TrackingRisk IdentificationProgram DocumentationChange Control ProcessesData AnalysisDigital Content ManagementExecutive-Level ReportingCross-Functional Program CoordinationGovernance Structures Understanding

Soft Skills

CollaborationKnowledge SharingCommunication StrategiesContinuous Improvement MindsetStakeholder Engagement

Tools & Technologies

Power BISmartsheetMicrosoft ProjectMS OfficeJira

Certifications & Qualifications

PMPPgMPLean CertificationAgile Certification

Industry Keywords

Enterprise AI InitiativesBusiness TransformationOperational ImprovementsCompliance RequirementsChange Readiness Initiatives

Tech Stack

Tools & technologies

PMP

About the role

Key responsibilities & impact

Design and execute communication plans that increase awareness, transparency, and understanding of Enterprise AI initiatives across the organization.
Develop and maintain self-service communication resources, including eNet content, blogs, newsletters, demonstrations, testimonials, playbooks, and related program materials.
Coordinate enterprise engagement forums, including agenda development, stakeholder communications, demonstrations, and stakeholder engagement activities.
Identify and promote program successes, lessons learned, best practices, and outcomes through executive-ready communications and storytelling.
Gather, consolidate, and communicate program updates, accomplishments, and key information to support stakeholder awareness and engagement.
Plan and execute cross-functional programs that contribute to business transformation and operational improvements.
Develop program schedules, track milestones, and coordinate resources to meet defined objectives.
Collaborate with stakeholders to gather requirements and ensure alignment with program goals.
Apply established governance practices, tools, and reporting templates to monitor program progress.
Identify and escalate risks, issues, and dependencies to senior program leaders.
Coordinate with internal teams and external partners to support integrated program delivery.
Prepare program documentation, dashboards, and status updates for stakeholder communication.
Contribute to business case inputs, data analysis, and scenario planning activities.
Ensure adherence to compliance requirements, internal controls, and governance standards.
Participate in continuous improvement and change readiness initiatives within program teams.
Provide guidance to junior team members and contribute to knowledge sharing.
Support adoption of program management tools and best practices.
Collaborate with enabling functions to ensure program coordination and business readiness.
Participate in cross-functional meetings and contribute to program planning discussions.
May perform other duties as assigned.

Requirements

What you’ll need

Experience developing stakeholder communications, executive presentations, organizational updates, digital content, or engagement materials in support of strategic initiatives.
Experience managing content across organizational channels, including intranet sites, newsletters, blogs, presentations, or related communication platforms.
Strong written communication and storytelling skills with the ability to translate complex topics into clear, audience-appropriate messaging.
2+ years of relevant program management experience, supporting cross-functional programs.
Proficient in coordinating program activities across multiple workstreams, ensuring alignment with timelines, deliverables, and stakeholder expectations.
Knowledge and understanding of program lifecycle phases, governance structures, and the role of program management in strategic execution.
Experience with supporting program leads in milestone tracking, risk identification, and preparation of executive-level reports.
Advanced knowledge of program documentation, issue tracking, and change control processes.
Experience with tools such as Power BI, Smartsheet, or Microsoft Project to support program visibility, reporting, and decision-making.
Working knowledge of stakeholder engagement practices and cross-functional communication strategies.
Basic skill in analyzing program data and synthesizing insights to support leadership decisions.
Bachelor’s degree in Business Administration, Program Management, Organizational Development, or related field, or equivalent combination of training, education, and experience.
Experience creating or managing digital and multimedia communications, including videos, demonstrations, or other employee engagement content (desired).
Master’s degree in Business Administration, Project Management, or related field (desired).
Professional Certifications, such as PMP, PgMP, or Lean/Agile certification (desired).
Experience working in a cross-functional business environment (desired).
Proficiency with MS Office; familiarity with Smartsheet, MS Project, or Jira preferred.

Benefits

Comp & perks

Highly competitive pay
Generous benefits and perks
Meaningful career experience
Culture that is energized, engaged and committed
Fierce appreciation for teams
Monday - Friday, 8:00AM - 4:30PM