Navy Federal Credit Union

Admin Assistant

• Provide administrative support functions for the Collections division
• Assist management with coordinating and executing team tasks
• Monitor and assist the team to ensure tasks are completed and deadlines are met
• Handle financial documents, member information, and physical security according to policies and procedures
• Log, sort, and record incoming and return mail
• Inform the team of changes and new instructions
• Present the Administrative Support Overview to new employee training classes
• Provide employee training as directed by management
• Solicit feedback and ideas on current processes and policies
• Answer team questions regarding daily operations, policies, and procedures
• Update and maintain the Administrative Section policy and procedure manual
• Maintain reports, phone lists, and rosters
• Coordinate loan adjustment sequences with Collections' Consumer Loan Account Specialists
• Prepare correspondence, data, reports, and presentations; proofread documents and recommend edits
• Take minutes for section meetings
• Attend or conduct meetings and discussions on behalf of management
• Participate in or lead special projects and management research, including new-system testing and data gathering and analysis
• Retrieve and direct after-hours voicemail messages for the Collections division
• Facilitate communication between administrative employees and management
• Assist with developing soft and hard skills of new and existing employees
• Perform other duties as assigned

Senior Admin Support Assistant

Artificial Intelligence

• Provide independent assurance over data science, machine learning, generative AI, and agentic AI capabilities through audit engagements and technical reviews
• Evaluate model, AI, and data governance frameworks, lifecycle controls, and oversight effectiveness
• Assess risks associated with model complexity, uncertainty, and operational performance
• Lead quantitative analyses informing risk management activities
• Serve as a subject matter expert in model design, data-driven experimentation, and scalable analytical solutions
• Advise Internal Audit staff, senior management, and business partners on AI/model lifecycle management, data governance, regulatory expectations, and industry practices
• Lead Internal Audit assessments of the design, development, validation, and implementation of quantitative models, analytics strategies, and AI products
• Evaluate model and AI product performance, scalability, robustness, bias, sensitivity, and risk
• Partner with cross-functional teams to assess alignment with business objectives, technical feasibility, and implementation priorities
• Mentor junior team members on modeling techniques, coding practices, documentation standards, and analytical storytelling
• Develop reusable frameworks, technical standards, and best practices for Internal Audit quantitative analytics
• Communicate complex concepts, tradeoffs, and recommendations to senior stakeholders
• Identify high-value analytical opportunities and methodologies for complex, ambiguous problems
• Conduct and manage increasingly complex projects with moderate supervision and independent judgment

Senior Quantitative Risk Analyst – Internal Audit, Model & AI Governance

Support Engineer

• Document technical incidents, problems, and resolutions, including issue description, root cause, and corrective actions
• Execute service requests from the service catalog with minor operational impact according to defined procedures
• Operate, monitor, and maintain high-speed online printers supporting large-scale enterprise computer operations
• Perform system testing, configuration, environment setup, and preventive maintenance
• Monitor system and application performance, availability, and operational health
• Identify, diagnose, troubleshoot, escalate, and/or resolve hardware, software, system, and network-related issues
• Analyze alerts, logs, and system output to identify and address potential issues
• Identify, create, update, and follow technical standards, policies, and operational procedures
• Communicate technical information to technical and non-technical audiences through written, verbal, and electronic media
• Support a global, 24/7, customer-focused IT operations environment
• Perform other duties as assigned

Mainframe Support Analyst

Strategist

• Assist business unit management in developing, modifying, and executing action plans, policies, standards, and processes
• Plan, deploy, and measure marketing effectiveness with internal and external stakeholders
• Monitor industry shifts and recommend ways to keep products and services competitively positioned
• Evaluate the portfolio to identify opportunities to improve programs, products, and services
• Provide strategic analysis and recommendations to senior department leadership
• Analyze technology and financial market trends and competitive strengths, weaknesses, opportunities, and threats
• Use performance measurements to identify improvement areas and develop process improvement plans
• Develop internal analysis action plans, identify operational root causes, and establish solutions
• Perform qualitative and quantitative analyses using analytical techniques, tools, models, and simulations
• Build financial forecasts, cost analyses, and Front Office reports
• Serve as subject matter expert on product functions and their relationship to other products and services
• Collaborate with partners, Member Research & Intelligence, and Product Marketing to develop email campaign strategies
• Lead complex interdepartmental initiatives and project teams
• Provide leadership, guidance, training, and support for successful project implementation

Product Strategist III, Debit Cards

Business Intelligence Analyst

• Follow standard procedures to create and/or update moderately complex reports and dashboards
• Identify and analyze trends or patterns and prepare ongoing reports and data visualizations to support business decisions
• Contribute to reports showing key performance indicators, areas of improvement in current operations, and root cause analysis of problems
• Communicate findings and insights to peers and mid-level management
• Create specifications for reports and analysis based on business needs and required or available data elements
• Collaborate with team members and participate in team projects and initiatives
• Analyze business problems and issues using business intelligence tools incorporating internal and external data sources

Application Engineer

• Serve as the primary technical owner and senior escalation point for the QRM platform
• Own application stability, operational performance, security posture, production service health, and platform reliability
• Design, develop, support, and optimize application components, Azure-hosted infrastructure, virtual machines, data integration workflows, and platform services
• Lead incident response, root cause analysis, vulnerability remediation, access reviews, change management, release coordination, disaster recovery readiness, and continuous improvement
• Partner with business stakeholders, software vendors, infrastructure, network, security, and database teams
• Deliver enhancements, manage vendor escalations, resolve complex issues, and address technical risks and dependencies
• Own technical debt management, infrastructure modernization, upgrade planning, roadmap input, audit readiness, and operational improvement
• Provide technical direction, establish operational standards, mentor team members, contribute to engineering best practices, and communicate platform status and risks

Senior Application Engineer

Auditor

• Conduct IT and/or integrated audits according to Navy Federal and industry audit standards
• Assist the Auditor-In-Charge in identifying and assessing technology risks and developing risk-based audit work programs
• Coordinate preliminary research, process walkthroughs, process documentation, risk and control identification, and audit evidence collection
• Leverage data analytics and technology to improve risk coverage and provide insights to business partners
• Perform IT control testing across multiple concurrent audits
• Review audit evidence and testing results to assess control design and operating effectiveness
• Identify and summarize potential issues and discuss them with the Auditor-In-Charge
• Prepare audit workpapers supporting observations, issues, and conclusions
• Manage workload and timelines and report delays or issues to audit management
• Participate in Internal Audit strategic initiatives and continuous improvement
• Maintain compliance with applicable laws, regulations, and guidelines
• Monitor evolving industry trends, technology, and emerging risks

Internal Auditor II, Core Audit

Associate

• Provide administrative support to Financial Advisors
• Respond to member telephone, digital chat, and other communications inquiries
• Assist with client inquiries through various media channels and verify Customer Personal Identity
• Research and follow up to achieve first-call resolution; redirect calls when appropriate
• Establish and maintain client relationships, determine needs, overcome objections, and transfer clients to registered staff or designated areas
• Make outbound calls to members, wholesalers, and back-office personnel to resolve rejected paperwork issues
• Schedule, confirm, and track referrals and appointments
• Resolve challenging or sensitive situations using tactful customer service communications
• Review client accounts and activities, assess needs, answer inquiries, create cross-servicing opportunities, and increase product penetration
• Identify account irregularities, potential fraud, and abuse under BSA/AML requirements; document and report potential security breaches
• Perform complex account setup and maintenance using advanced-access systems
• Assist with account setup and changes, portfolio reviews, and financial plans while ensuring proper recordation and retention
• Prepare and review client paperwork before and after appointments for accuracy, completeness, currency, and regulatory compliance
• Execute advanced account setup and changes, portfolio reviews, and account hypotheticals as directed by management or Financial Advisors
• Stay current on regulations, security updates, fraud alerts, compliance requirements, policies, procedures, products, services, system changes, and marketing efforts
• Schedule, coordinate, and track expenditure, new business, and appointment results from marketing initiatives
• Assist with unsolicited trades
• Assist in training and onboarding new employees

Registered Member Associate

Business Intelligence Developer

• Collect, aggregate, and analyze structured and unstructured data from multiple sources
• Identify and interpret trends and patterns
• Prepare ongoing reports and data visualizations to support business decisions
• Develop, maintain, and manage advanced reporting, dashboards, and BI solutions
• Produce KPI reports, identify operational improvement areas, and perform root cause analysis
• Use analytics and metrics to improve processes and forecast potential costs, risks, and profits of new initiatives
• Communicate findings and provide business strategy recommendations to stakeholders
• Provide reporting solutions and respond to ad-hoc report requests
• Create report and analysis specifications based on business needs and available data
• Build working relationships with team members and subject matter experts
• Lead small projects and initiatives
• Lead market assessments, portfolio diagnostics, and competitive analyses to identify strategic opportunities
• Advise product leadership using market research, financial analysis, and portfolio performance insights
• Support development and launch of new and enhanced credit card products and experiences
• Support product innovation, portfolio growth, and strategic decision-making through market analysis, business cases, financial modeling, and cross-functional leadership

Senior Business Intelligence Analyst

Risk

• Execute end-to-end IT control testing, including walkthroughs, testing of control design and operating effectiveness, and evaluation of results.
• Conduct control and process walkthroughs with control owners and stakeholders to understand control objectives, execution, and risk coverage.
• Identify and validate control populations, perform sample selection, and assess evidence for completeness and accuracy.
• Gather, review, and evaluate audit evidence to determine whether controls are operating as intended and in accordance with documented procedures.
• Document testing procedures, results, and conclusions according to established audit and control testing methodologies.
• Analyze information, requirements, data, processes, standards, and metrics/statistics.
• Interpret analysis results; identify control gaps, deficiencies, and improvement opportunities; and present recommendations.
• Collaborate with business units, second-line risk partners, internal audit, project teams, peers, and vendors.
• Analyze changes in policies, procedures, systems, and products and determine impacts on control design and effectiveness.
• Identify opportunities for improved controls, processes, data, or technology.
• Monitor and analyze key risk and performance indicators and support preventative and detective control strategies.
• Compile, review, and prepare data for analysts and management.
• Conduct benchmarking and trend analysis to drive continuous improvement and elevate control maturity.
• Solve business and control-related problems by defining issues, interviewing stakeholders, evaluating alternatives, and presenting findings.
• Provide input into control testing standards, methodologies, and best practices.
• Ensure compliance with Navy Federal Credit Union ETS standards, audit requirements, and best practices.
• Perform related duties and auxiliary ETS risk, compliance, or audit projects.

Senior Technical Risk Analyst – Controls Testing

Mortgage Loan Officer

• Interview and counsel members about first mortgage loans
• Take mortgage loan applications
• Establish and maintain personal relationships with members
• Guide and follow mortgage loans from initial application through loan closing
• Determine applicants' qualifications
• Provide detailed information about Navy Federal's mortgage and equity loan products
• Clarify complexities of the mortgage/equity loan process
• Evaluate, personalize and recommend financing alternatives
• Build and maintain referral relationships with realtors, builders and other centers of influence
• Work Monday–Friday, 8:00 AM–4:30 PM

Mortgage Loan Officer I/II

• Support technical design and implementation for dual-core coexistence across banking platforms
• Support solution/application design for the Core Banking modernization program’s on-premise and cloud coexistence model and data migration/integration strategy
• Define the complete transaction lifecycle from originating channel through transport, ingestion, validation, decomposition, state resolution, routing, core processing, reconciliation, settlement, accounting, and General Ledger outcomes
• Develop integration design patterns for dual-core routing and data egress using APIs, messaging services, event-driven architectures, and microservices
• Support management of the cloud core platform, focusing on data processing and reconciliation
• Engineer routing patterns for single-core, cross-core, split-post, shadow, replay, migration, and fallback banking transaction scenarios
• Define engineering controls preserving transaction atomicity, ordering, idempotency, balance integrity, posting completeness, and financial finality across both cores
• Support adoption of AI-enabled software engineering capabilities, including code generation, test case creation, impact analysis, and documentation generation
• Design AI-driven observability and operational intelligence capabilities to detect anomalies, identify root causes, and improve platform resiliency
• Design repeatable migration patterns covering data migration, synchronization, validation, cutover, rollback, stabilization, and legacy retirement
• Establish development standards, coding practices, security controls, and quality gates for modernization initiatives
• Collaborate with infrastructure, security, and operations teams on operational readiness and monitoring
• Facilitate technical workshops, design sessions, architecture reviews, and modernization planning
• Research and evaluate emerging technologies for core banking and financial services modernization

Application Engineer, Core Banking Platform

Data Scientist

• Direct existing principles and guide development of new policies
• Produce innovative solutions through exploratory data analysis of complex, high-dimensional datasets
• Identify opportunities, pose business questions, and make discoveries
• Generate and test hypotheses and analyze and interpret results
• Develop and code complex software programs, algorithms, and automated processes
• Translate complex business and technical needs into technological objectives
• Document and present findings to stakeholders to support critical decision making
• Serve as a subject matter expert and advanced individual contributor
• Maintain relationships with team members, subject matter experts, and senior leaders
• Research and apply new best practices and ethical AI
• Advise senior leaders on analytical insights and solutions
• Lead complex technical projects and initiatives with significant impact
• Lead development and enhancement of practices, procedures, and instructions
• Serve as lead technical resource for team members
• Mentor and assist lower-level employees

Senior Principal Data Scientist – Marketing Data Specialist

Mortgage Processor

• Process first mortgage loans in accordance with applicable federal/state laws and Navy Federal policies and procedures
• Establish and maintain contact with members and external third parties, including real estate agents, throughout the mortgage loan process
• Continue qualifying applicants when loan circumstances change; interview and counsel members regarding mortgage products and make adjustments as needed
• Provide detailed mortgage information regarding requirements, products, related services, policies and rates
• Clarify complexities of the mortgage/equity loan process
• Evaluate, personalize and recommend financing alternatives
• Obtain, review and verify required documentation, including title insurance, appraisals, applications, credit reports, and income and asset declarations
• Request additional documentation needed to meet loan requirements
• Evaluate documentation, calculate income, review assets, analyze liabilities and clear conditions per delegated authority
• Validate automated underwriting decisions
• Monitor mortgage loan progress and regulatory compliance
• Advise members on approved loan conditions and documentation requirements
• Communicate and document loan decisions
• Ensure RESPA compliance before quality assurance review and closing
• Coordinate settlement dates with members, attorneys and realtors
• Reconcile changes and corrections with closing agents and settlement attorneys
• Analyze, research and resolve account/loan discrepancies and issues
• Prepare and review loan activity reports, status updates and pipeline metrics
• Perform other duties as assigned

Product Analyst

• Partner with stakeholders, product leadership, engineers, operations, security partners, and vendors to gather, clarify, document, and prioritize requirements
• Coordinate projects and cross-team initiatives from intake through implementation
• Support vulnerability management, remediation plans, risk documentation, closure validation, and status reporting
• Coordinate SDLC and release-management activities, upgrades, CI/CD alignment, decommissioning, and production implementation
• Support change management, incident and problem management, disaster recovery, audit support, security controls, and operational readiness
• Translate business processes, customer journeys, operational needs, and control requirements into technical concepts, process flows, user stories, features, acceptance criteria, and implementation plans
• Develop and maintain product and operational documentation, runbooks, continuity plans, decision records, reporting, and executive-ready status updates
• Communicate complex technical information in clear business language and report progress, risks, decisions, and blockers
• Participate in after-hours or 24/7 support coverage for critical incidents, releases, or production events as required
• Provide guidance to team members and standardize analysis, documentation, and delivery practices
• Perform other related duties as assigned