Assistant Manager, Mortgage Loan Operations – Processing

Navy Federal Credit Union

. Assist with developing branch strategy, establishing priorities and setting goals .

Posted 9/25/2026full-timeUnited StatesMid-LevelSenior💰 $96,900 - $124,200 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates advanced knowledge of mortgage and equity loan products, applicable federal and state regulations, and lending principles. Proven ability to lead multi-functional teams, manage operations, and drive continuous improvement in member service and operational efficiency.

Highest-signal resume keywords

Mortgage Loan Operations ManagementAdvanced Knowledge of FHA, VA, FNMA, Freddie Mac GuidelinesData Querying and ReportingChange Management ExperienceSupervisory and Leadership Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Lending PrinciplesFinancial PracticesCreditworthiness EvaluationMortgage Products KnowledgeStatistical MethodsOperations ResearchQuality Control AuditsBenchmarking and Trend AnalysisPerformance Goal SettingBudget Requirements Input

Soft Skills

Member Service OperationsStaff Training and DevelopmentProblem SolvingCommunication SkillsMentoring and Counseling

Tools & Technologies

Database SoftwareWord Processing SoftwareSpreadsheet SoftwarePresentation Software

Industry Keywords

NFCU PoliciesNCUA RegulationsCFPB ComplianceMortgage ProcessingUnderwriting Operations

About the role

Key responsibilities & impact

Assist with developing branch strategy, establishing priorities and setting goals
Manage and direct mortgage loan operations to meet production goals, service level agreements and corporate objectives
Monitor the work environment and allocate resources to ensure adequate staffing
Conduct benchmarking and trend analysis to drive continuous improvement, enhance member experience, generate revenue, minimize financial risk and improve operational efficiency
Identify and resolve operational and performance gaps; recommend and implement changes
Develop, recommend, implement and communicate loan program and product changes
Analyze loan risk according to investor standards and desktop underwriter requirements
Identify discrepancies and errors and direct staff action
Investigate escalated member inquiries and complaints
Guide staff on member matters, processing, policy, account management, underwriting and closing functions
Ensure compliance with applicable laws, regulations and NFCU, NCUA and CFPB policies
Monitor regulatory changes and coordinate implementation plans
Perform quality control audits
Address internal and external audit questions and findings
Collaborate with business units to improve procedures and resolve problems
Provide management reports and comparative analyses; identify trends and recommend changes
Lead or represent the branch in change management, cross-functional initiatives and organizational projects
Oversee and provide staff training and development
Supervise, select, mentor, counsel and evaluate employees
Establish performance goals and priorities
Provide input to annual budget requirements
Act as Manager in the incumbent’s absence
Perform other duties as assigned

Requirements

What you’ll need

Bachelor’s degree in Finance, Economics, Business Administration, or related field, or an equivalent combination of education, training, and experience
Advanced knowledge of applicable federal and state laws, rules and regulations
Advanced knowledge of FHA, VA, FNMA, Freddie Mac and Conventional Investor guidelines
Advanced skill applying lending principles, financial practices, and evaluation of creditworthiness to make credit decisions
Advanced knowledge of mortgage and equity loan products, services, processes and procedures
Significant progressively responsible experience leading and managing a multi-functional mortgage processing/closing or underwriting operation, preferably in a large financial institution
Significant experience in member/customer service operations
Advanced knowledge of data querying, reporting, forecasting, analysis and operations research, including statistical methods and modeling
Significant experience in change management
Significant experience supervising and leading employees
Working knowledge of NFCU products, services, programs, policies and procedures
Advanced database, word processing, spreadsheet, and presentation software skills
Monday–Friday availability, 8:00AM–4:30PM

Benefits

Comp & perks

Highly competitive pay
Generous benefits and perks
Meaningful career experience
Culture that is energized, engaged and committed
Team appreciation and rewards