Business Operations Specialist I

Navy Federal Credit Union

. Provide administrative and operational support for day-to-day business unit functions .

Posted 11/10/2026full-timeWinchester • Virginia • United StatesMid-LevelSenior💰 $22 - $31 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in operational support and administrative functions, with a strong focus on quality control, compliance, and effective communication. Capable of adapting to new technologies while providing exceptional customer service and maintaining organizational standards.

Highest-signal resume keywords

Operational Support SkillsMicrosoft Office ProficiencyCustomer Service ExcellenceAnalytical Problem-SolvingAttention to Detail

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Operational WorkflowsQuality ControlData CompilationReport PreparationProcess EnhancementAudit ReviewDocumentation SkillsResearch SkillsTime ManagementOrganizational Skills

Soft Skills

Effective CommunicationInterpersonal SkillsTeam CollaborationAdaptabilityIndependence

Industry Keywords

Business Unit FunctionsCompliance StandardsGlobal Security StandardsAccess-Control OperationsOperational Standards

About the role

Key responsibilities & impact

Provide administrative and operational support for day-to-day business unit functions
Complete and monitor internal processes and perform quality control to ensure adherence to policies, procedures, regulations, and established practices
Assist with administering operational workflows, processes, and procedures
Assist with system or process enhancements, including testing, documentation, and staff support
Serve as a point of contact for routine business unit matters and assist with resolving or coordinating customer and operational issues
Develop understanding of business unit functions and their relationship to other organizational areas
Provide backup administrative and operational support during periods of increased business volume
Compile, research, review, and organize data and information for business operations and management reporting
Prepare reports, summaries, charts, instructions, reference materials, and other business documentation
Assist with reviewing audit findings, procedural documentation, and other business requirements
Maintain awareness of applicable business requirements, policies, procedures, and operational standards
Work under general supervision and follow established procedures
Support Security Systems Support access-control operations, including issuing, activating, modifying, and deactivating system and physical access
Support compliance with Global Security standards and special projects

Requirements

What you’ll need

Ability to follow and interpret instructions and procedures to accomplish assignments
Proficiency with Microsoft Office and common business applications
Progressively responsible experience demonstrating knowledge, understanding, and application of operational support skills, methods, and procedures
Ability to adapt to new technologies
Ability to provide exceptional customer service
Ability to work independently and in a team environment
Effective interpersonal, verbal, and written communication skills
Effective research, analytical, and problem-solving skills
Accuracy, attention to detail, and ability to meet deadlines
Organizational, planning, and time-management skills
Light travel required
Monday–Friday availability, 3:00 PM–11:30 PM; occasional Saturdays
Education above the high school level in business, administrative, communications, technology, or a related field is desired, not required

Benefits

Comp & perks

Highly competitive pay
Generous benefits and perks
Hybrid work arrangement