Consumer Loan Processor

Navy Federal Credit Union

. Ensure loan applications are complete and comply with Federal and NCUA laws, regulations, and Navy Federal policies and procedures .

Posted 9/17/2026full-timeVienna • Virginia • United StatesMid-LevelSenior💰 $21 - $28 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in consumer lending principles, policies, and financial practices, with a strong ability to analyze loan applications and ensure compliance with relevant regulations. Proficient in communication and member counseling regarding loan options and status while maintaining confidentiality.

Highest-signal resume keywords

Consumer Lending PrinciplesCredit Bureau Report AnalysisLoan Application ProcessingVerbal and Written CommunicationRegulatory Compliance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Loan Application ReviewEmployment VerificationCollateral DeterminationFraud DetectionData Entry in Loan Systems

Soft Skills

Diplomatic InteractionTactful CommunicationDetail Orientation

Tools & Technologies

Automated Loan Processing SystemsDraft Processing System

Industry Keywords

Federal RegulationsNCUA ComplianceFair Credit Reporting ActLoan Status Management

About the role

Key responsibilities & impact

Ensure loan applications are complete and comply with Federal and NCUA laws, regulations, and Navy Federal policies and procedures
Review member loan applications for completeness and identify required information or supporting documentation
Contact members for clarification and obtain additional details; verify employment, references, credit, and payoff information
Conduct member re-interviews to obtain information requested by the Lending Committee
Counsel members on loan options, loan status, and Navy Federal policies and procedures while maintaining confidentiality
Verify employment data with employers, HR departments, supervisors, and other third parties
Respond to inquiries regarding credit decisions, additional information, lending policies, practices, and collateral requirements
Determine collateral, interest rates, repayment terms, and purpose codes
Enter loan application requests into automated loan processing systems and update member demographic information
Submit loan cancellations and enter changes to loan status in online loan systems
Monitor loan-system queues, fax databases, and other databases for pending items
Detect potential fraud indicators
Forward completed documentation for electronic member-record processing
Provide administrative support to the section and Lending Committee
Review, analyze, and return drafts via the Draft Processing System
Sort and distribute incoming mail and faxes
Research, assemble, and obtain consumer loan information
Typically receive guidance from a Consumer Loan Processor II
Perform other related duties as assigned

Requirements

What you’ll need

Familiarity with consumer lending principles, policies and financial practices
Familiarity with information contained in a credit bureau report, Fair Credit Reporting Act and credit lending policies
Basic skill examining and interpreting information quickly and accurately
Basic skill following, interpreting and applying relevant data/instructions to guidelines, procedures, practices and regulations
Basic skill interacting with staff, management, vendors and members diplomatically and tactfully
Basic verbal and written communication skills
Applicants must be authorized to work in the United States without the need for current or future sponsorship
Monday–Friday availability, 8:00 AM–4:30 PM

Benefits

Comp & perks

Highly competitive pay
Generous benefits and perks
Equal employment opportunity
Medical accommodations during the application and hiring process