Documentation Specialist II

Navy Federal Credit Union

. Ensure project deliverables meet customer expectations, timelines and budget constraints .

Posted 11/6/2026full-timePensacola • Florida • United StatesMid-LevelSenior💰 $26 - $37 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates advanced project management capabilities, including leading cross-functional teams, managing multiple priorities, and ensuring compliance with organizational standards. Proficient in effective communication, documentation, and user training to meet project deliverables and stakeholder expectations.

Highest-signal resume keywords

Project ManagementCross-Functional Team LeadershipAdvanced Communication SkillsResearch and DocumentationChange Management Principles

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

HTMLProject ManagementData AnalysisWorkflow DocumentationUser Acceptance TestingProcess TranslationContent DevelopmentTechnical WritingDatabase ManagementPresentation Software

Soft Skills

InitiativeJudgmentMentoringOrganizational SkillsTime Management

Tools & Technologies

Microsoft ProjectEditing/Authoring ToolsWeb/Internet Technologies

Certifications & Qualifications

Associate's Degree in Communication Studies

Industry Keywords

Navy Federal ProductsRegulatory ComplianceStakeholder EngagementIntranet ResourcesBusiness Processes

About the role

Key responsibilities & impact

Ensure project deliverables meet customer expectations, timelines and budget constraints
Build and maintain relationships with team members, management, stakeholders and external contacts
Collaborate with project team members to align with departmental efforts
Conduct research and prepare reference material
Manage projects from inception through implementation
Identify, communicate and resolve technical, tactical and operational project issues and risks
Interview business owners to determine task objectives, requirements and needs, including complex intranet resources
Maintain the documentation library and keep processes current
Provide end-user training on electronic manuals and reference material
Review content requirements and recommend processes to achieve objectives and avoid gaps
Review proposed policy and procedure changes for technical adequacy, completeness and regulatory compliance
Administer and develop eNet content
Conduct or facilitate user acceptance testing, including developing and executing test cases, communicating with project teams, and validating and documenting results
Ensure clear, concise and effective communication of material
Determine user requirements and specifications with various sub-teams
Lead, guide and mentor less experienced staff
Recommend communication strategies
Review intranet content for consistency, accuracy, timeliness, relevance and branding compliance
Serve on business-unit and organization-wide project teams and task groups
Write online reference material, instructions and communications
Perform other duties as assigned

Requirements

What you’ll need

Ability to compile, organize and present information clearly and concisely
Experience in leading projects and/or initiatives of small to medium scope
Experience in leading, guiding and mentoring others
Experience in work which displays increasing levels of responsibility and/or authority
Experience in working with all levels of staff, management, stakeholders, vendors
Significant experience in composing correspondence that adheres to grammar and Navy Federal writing style and standards
Significant experience in managing multiple priorities independently and/or in a team environment to achieve goals
Significant experience in researching, compiling, and documenting data, business processes, and workflow
Significant experience in working and participating in cross-functional, multi-dimensional teams and projects
Advanced knowledge of PC and web/internet based technologies, including HTML, trends/issues, management, editing/authoring tools and development
Working knowledge of change management principles and practices
Advanced organizational, planning and time management skills
Advanced skill capturing and translating processes and requirements into easily understood terms
Advanced skill following, interpreting and applying relevant data/instructions to guidelines, procedures, practices and regulations
Advanced verbal and written communication skills
Effective database and presentation software skills
Effective skill exercising initiative and using good judgment to make sound decisions
Effective skill identifying and analyzing business requirements and recommending solutions
Associate's Degree in Communication Studies or the equivalent combination of training, education, and experience (desired)
Advanced knowledge of Navy Federal products, services, programs, policies and procedures (desired)
Working knowledge of Microsoft Project and project management tools (desired)

Benefits

Comp & perks

Highly competitive pay
Generous benefits and perks