Financial Solutions Support Assistant

Navy Federal Credit Union

. Answer inbound calls for the Collections Division and transfer them to the correct department while providing a first-class member experience .

Posted 10/5/2026full-timeUnited StatesMid-LevelSenior💰 $20 - $24 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong administrative support capabilities, including effective communication, organizational skills, and compliance with internal and external policies. Proficient in research, data analysis, and maintaining confidentiality while providing exceptional member service.

Highest-signal resume keywords

Administrative Support ExperienceEffective Communication SkillsResearch and Analytical SkillsAttention to DetailCompliance with Policies and Regulations

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Database SkillsWord Processing SkillsSpreadsheet SkillsPresentation Software SkillsGeneral Ledger EntriesDocument ReviewPayment Exception ResolutionProcess ImprovementData GatheringSystem Access Requests

Soft Skills

Organizational SkillsTime Management SkillsInterpersonal SkillsProblem-Solving SkillsAbility to Multi-Task

Industry Keywords

Collections DivisionMember ExperienceConfidential Financial InformationConsumer Loan ExtensionsMonthly Systems Audits

About the role

Key responsibilities & impact

Answer inbound calls for the Collections Division and transfer them to the correct department while providing a first-class member experience
Monitor, sort, and distribute incoming correspondence received through various channels
Create, review, and approve outgoing letter correspondence using established templates and guidelines
Oversee third-party batch letter releases
Identify, investigate, and resolve debit payment exceptions
Research and correct payments rejected by the Remittance Department
Prepare general ledger entries
Monitor, review, and complete system access requests for employee role changes
Ensure personnel position moves are processed and documented through monthly systems audits
Complete consumer loan extension requests in compliance with internal and external policies and regulations
Monitor and resolve member assistance exceptions
Monitor and update reports
Review and update procedures
Participate in process improvement and systems update or implementation projects
Perform research, data gathering, and basic analysis
Mentor and train team members
Act as a liaison between Collections divisions
Ensure compliance when handling confidential financial and member information and documents
Perform other duties as assigned

Requirements

What you’ll need

Experience in performing administrative support functions
Effective clerical, technical, or administrative skills
Effective organizational, planning, and time management skills
Effective skill presenting findings, conclusions, alternatives, and information clearly and concisely
Effective skill exercising initiative and using good judgement to make sound decisions
Effective skill reviewing documents for errors, inconsistencies, or missing information
Effective database, word processing, spreadsheet, and presentation software skills
Effective skill applying research and interpretation of findings to respond to requests
Basic research, analytical, and problem-solving skills
Effective skill following, interpreting, and applying guidelines, procedures, practices, and regulations
Effective skill communicating with all levels within an organization
Effective skill maintaining accuracy with attention to detail and meeting deadlines
Effective skill interacting tactfully and effectively in difficult situations
Effective interpersonal, verbal, and written communication skills
Ability to multi-task
Ability to maintain confidentiality
Ability to work independently and in a team environment
Monday–Friday availability, 9:00 AM–5:30 PM
Study level listed as No Formal Education

Benefits

Comp & perks

Highly competitive pay
Generous benefits and perks
Employee appreciation and recognition
Career development opportunities
Meaningful career experience
Culture that is energized, engaged and committed
Equal employment opportunity
Medical accommodations and assistance during the hiring process