HR Shared Services Center Advisor II – Leave Management

Navy Federal Credit Union

. Provide operational support for assigned HR Center of Excellence processes, procedures, and programs .

Posted 11/11/2026full-timeUnited StatesMid-LevelSenior💰 $26 - $45 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates advanced knowledge of Human Resource processes and systems, particularly in Oracle HCM, while effectively managing complex employee cases and ensuring compliance with HR standards. Exhibits strong analytical, organizational, and communication skills to support operational excellence and stakeholder engagement.

Highest-signal resume keywords

Oracle HCMHuman Capital Management SystemsAdvanced Customer Service SkillsComplex Case ManagementProcess Improvement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisReport CreationQuality ControlUser Acceptance TestingProcess DocumentationPolicy ImplementationProblem SolvingAttention to DetailTime ManagementResearch Skills

Soft Skills

MentoringTeam CollaborationEffective CommunicationJudgmentInitiative

Tools & Technologies

Database SoftwarePresentation Software

Certifications & Qualifications

Associate's Degree in Business AdministrationHuman Resources

Industry Keywords

Human ResourcesShared ServicesEmployee InquiriesService Level AgreementsNavy Federal Products

Tech Stack

Tools & technologies

Oracle

About the role

Key responsibilities & impact

Provide operational support for assigned HR Center of Excellence processes, procedures, and programs
Answer or route employee inquiries concerning complex HR programs, processes, procedures, and communications
Analyze complex issues and coordinate accurate, efficient solutions
Resolve complex operational and processing issues, inquiries, and complaints
Complete work within defined service level agreements and comply with HR policies and procedures
Serve as subject matter expert and advise internal and external customers and stakeholders
Lead, guide, and mentor less experienced staff
Conduct or facilitate user acceptance testing, including developing test cases, communicating with project teams, and validating and documenting results
Research complex errors and omissions and determine their cause and impact
Develop and help implement process improvements, policies, procedures, and programs
Perform ongoing quality control and recommend process improvements
Act as primary contact for employees after vendor approval of disability and extended leave claims
Oversee and resolve employee-submitted cases requiring detailed analysis and complex guidance
Prepare reports and validate data for compliance with standards and policies
Review and update employment status records in Oracle HCM
Coordinate with vendors, contractors, and advisors involved in disability claim payment processing
Perform other duties as assigned

Requirements

What you’ll need

Significant experience in progressively responsible positions, preferably in a Human Resources or Shared Services function
Ability to work independently and in a team environment
Experience leading, guiding, and mentoring others
Knowledge of SSC assigned programs, processes, and procedures for designated and additional COEs when needed
Advanced knowledge of various Human Resource issues, services, and systems
Advanced skill interpreting and applying data, guidelines, procedures, practices, and regulations
Advanced customer service and stakeholder management skills
Effective database and presentation software skills
Advanced organizational, planning, time management, research, analytical, and problem-solving skills
Advanced judgment, initiative, accuracy, attention to detail, and deadline management
Advanced verbal and written communication skills
Associate's Degree in Business Administration, Human Resources, or equivalent combination of training, education, and experience
Significant experience with human capital management systems
Significant knowledge of Navy Federal products, services, programs, policies, and procedures
Ability to clearly convey information and provide guidance through inbound and outbound communication channels
Expert skill managing and resolving complex employee cases
Advanced skill creating reports, validating data, and ensuring compliance with HR standards and policies
Advanced knowledge of HR systems, particularly Oracle HCM
Ability to maintain accurate employment records

Benefits

Comp & perks

Highly competitive pay
Generous benefits and perks
Hybrid work arrangement
Monday–Friday, 8:00 AM–4:30 PM