Instructional Designer II, Legal Operations

Navy Federal Credit Union

. Plan and manage instructional design projects and initiatives within the business unit and/or across the organization .

Posted 10/9/2026full-timeUnited StatesMid-LevelSenior💰 $33 - $52 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates advanced knowledge of instructional design and educational theories, with a strong ability to develop and evaluate training programs tailored to learner needs. Proficient in creating dynamic instructional materials and leading change management initiatives while effectively collaborating with cross-functional teams.

Highest-signal resume keywords

Advanced Knowledge Of Instructional DesignSignificant Experience Evaluating Course EffectivenessExpert Knowledge Of Instructional TheoriesAdvanced Research And Analytical SkillsEffective Communication With All Organizational Levels

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Course DevelopmentCurriculum DesignNeeds AssessmentLMS Learning Activities CreationQuantitative And Qualitative Evaluation MethodsTraining Needs AssessmentGraphic DesignInstructional Material DevelopmentChange Management SolutionsTraining Program Evaluation

Soft Skills

Advanced Organizational SkillsEffective CollaborationProblem-Solving SkillsInfluencing And Guiding OthersVerbal And Written Communication Skills

Tools & Technologies

Learning Management Systems (LMS)Database SoftwarePresentation SoftwareWord Processing SoftwareSpreadsheet Software

Industry Keywords

Educational PsychologyTraining DevelopmentMulti-Media TrainingNavy Federal Products KnowledgeChange Management

About the role

Key responsibilities & impact

Plan and manage instructional design projects and initiatives within the business unit and/or across the organization
Develop instructional courses tailored to desired learning outcomes and learner needs
Collaborate to implement employee education and training strategies
Research subject matter and process large volumes of information to create curricula
Advise and assist trainers on course evaluation results
Plan and design courses and curricula; ensure content accuracy and test multimedia elements
Conduct needs assessments and provide customized training or individual performance guidance
Create and edit LMS learning activities, training assignments, and custom LMS reports
Create dynamic instructional and training materials using current technologies
Design and use quantitative and qualitative methods and metrics to evaluate knowledge transfer and behavior change
Develop and test course content, training games, graphic designs, and technology-driven products
Develop classroom, online, and independent learning content
Evaluate courses, learning products, and delivery methods against learning objectives
Participate in complex instructional design project teams with multiple deliverables
Measure return on training investments
Share advanced instructional theories and tools with designers and trainers
Select instructional approaches and design/development models
Serve as change management lead for the business unit
Train internal team members on classroom materials, including ILT and VILT environments
Conduct presentations for various groups, including executive leadership
Develop and implement change management solutions
Lead, guide, and mentor less experienced staff
Perform other duties as assigned

Requirements

What you’ll need

Ability to adapt to fluctuating work-flow
Ability to compile, organize and present information clearly and concisely
Experience working and participating in cross-functional, multi-dimensional teams and projects
Significant experience evaluating the effectiveness of courses, learning products and delivery methods
Significant experience researching/writing course content and/or developing courses, demonstrations, graphic designs and other technology-driven products
Advanced knowledge of instructional design
Expert knowledge of instructional theories, educational psychology, educational theory, tools and resources
Advanced organizational, planning and time management skills
Advanced research, analytical, and problem-solving skills
Advanced skill capturing and translating processes and requirements into easily understood terms
Advanced skill assessing training needs and researching topics for course development
Advanced skill building strategic and execution-focused plans and alliances with partner leadership
Advanced skill interacting tactfully and effectively in difficult situations
Advanced skill influencing, leading and/or guiding others toward goals
Advanced verbal and written communication skills
Effective database and presentation software skills
Effective collaboration with external and internal technical and/or functional contacts
Effective communication with all organizational levels
Effective skill guiding and training less experienced staff
Effective word processing and spreadsheet software skills
Bachelor's Degree in Education, business, communication, behavioral sciences, training development or related field, or equivalent combination of training, education, and experience
Desired: Significant experience in multi-media training
Desired: Advanced knowledge of Navy Federal products, services, programs, policies and procedures
Monday–Friday, 8:00 AM–4:30 PM

Benefits

Comp & perks

Highly competitive pay
Generous benefits and perks
Meaningful career experience
Energized, engaged and committed culture
Appreciation and recognition for teams