Internal Communications Specialist – Incident Communications

Navy Federal Credit Union

. Develop, refine, and implement critical incident communications processes, procedures, and operational communication approaches .

Posted 11/3/2026full-timeVienna • Virginia • United StatesMid-LevelSenior💰 $79,200 - $124,500 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in incident communications management, including the development and execution of communication strategies, stakeholder engagement, and performance metrics analysis. Proficient in utilizing Microsoft 365 tools and fostering cross-functional collaboration to enhance incident response effectiveness.

Highest-signal resume keywords

Incident Communications ManagementMicrosoft 365 ProficiencyStakeholder EngagementCommunication Strategy DevelopmentPost-Incident Reporting

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Incident Communications ProcessesTechnical WritingKPI TrackingAutomation IntegrationCommunication Plans Implementation

Soft Skills

Composure Under PressureClear CommunicationDecisivenessIndependent Task ManagementCross-Functional Collaboration

Tools & Technologies

Microsoft TeamsSharePointOutlookStatus PageICM Incident Bridge

Certifications & Qualifications

Product Management CertificationProject Management Certification

Industry Keywords

Corporate CommunicationsBanking SectorFinancial SectorIncident Lifecycle ManagementEmerging Technologies

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Develop, refine, and implement critical incident communications processes, procedures, and operational communication approaches
Initiate and manage timely, accurate incident communications across business stakeholders and the enterprise using Status Page notifications, the ICM incident bridge, and enterprise collaboration and alerting channels
Develop and deliver fact-based technical and business impact summaries for senior leaders during high-impact incidents, suitable for executive and Board-level awareness and reporting
Own the end-to-end incident communications lifecycle, including preparedness, active incident response, post-incident communications analysis, and continuous improvement
Create post-incident reports for ETS leadership and business stakeholders
Serve as communications decision authority during critical incidents, making real-time judgments on message timing, content, escalation, and stakeholder alignment
Own and govern Navy Federal’s Status Page as a communications product, including incident and maintenance content, templates, service onboarding, performance metrics, continuous improvement, and stakeholder enablement
Develop executive-ready reporting and insights using incident, engagement, and performance data
Define, track, and apply KPIs and stakeholder feedback to improve incident communications effectiveness and maturity
Promote awareness and utilization of the Status Page and understanding of the critical incident process
Conduct regular critical incident training, including mock incidents and tabletop exercises
Cultivate relationships across departments and manage stakeholder expectations throughout the incident lifecycle
Create, review, and update ICM support documentation, including eNet playbooks and procedures
Support the Major Incident Management team in incident activities
Stay current on industry best practices and trends
Lead automation and integration efforts to improve incident communications across platforms and collaboration tools
Identify opportunities to leverage automation, analytics, and emerging technologies, including AI
Drive long-term incident communications maturity through enterprise alignment and capability-enhancing initiatives
Scale incident communications capabilities and mentor others
Support other relevant duties as needed

Requirements

What you’ll need

Background in corporate or business communications, preferably in the banking or financial sector, or multinational enterprises
Ability to interpret and convey complex technical issues to a non-technical audience
Bachelor’s degree in communications, business, technology, a related field, or an equivalent combination of education and relevant experience
Knowledge of current communication trends and best practices
Adeptness in communication strategies, tools, systems, and methodologies, including creating and implementing effective communication plans and tactics
Demonstrated ability to remain composed, clear, and decisive during high-pressure, time-sensitive situations
Proficiency with Microsoft 365 tools (e.g., Teams, SharePoint, Outlook) and collaboration platforms
Extensive experience in writing, editing and proofreading documents
Able to manage diverse tasks independently and within a team setting
Must be authorized to work in the United States without the need for current or future sponsorship
Working knowledge of enterprise IT infrastructure components (e.g., Cloud, mainframe, networks) [Desired Qualifications]
Experience with product and project management, including driving small to large-scale cross-functional initiatives from concept through execution [Desired Qualifications]
Proficient in cross-functional collaboration and fostering partnerships across various departments [Desired Qualifications]
Strong consulting mindset with the ability to assess needs, challenge assumptions, and recommend communication approaches tailored to audience and impact [Desired Qualifications]
Experience engaging with stakeholders at all levels of the organization [Desired Qualifications]
Professional certifications in product and project management [Desired Qualifications]
Exposure to or ongoing learning in AI-assisted tools, automation, or analytics supporting communications, reporting, or workflow optimization [Desired Qualifications]

Benefits

Comp & perks

Highly competitive pay
Generous benefits and perks
Career experience in an energized, engaged and committed culture
24/7 on-call rotation compensation not specified