Lead Operations Representative

Navy Federal Credit Union

. Execute daily Bank Operations for the Overseas Military Banking Program (OMBP) .

Posted 11/12/2026full-timeSan Antonio • Texas • United StatesSenior💰 $22 - $31 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Bank Operations within the Overseas Military Banking Program, with a strong focus on processing customer disputes, managing card fraud alerts, and implementing process improvements. Proficient in maintaining high-quality standards and effective communication in a fast-paced banking environment.

Highest-signal resume keywords

Bank Operations ManagementDebit And ATM Card Fraud ResolutionProcess Improvement ImplementationEffective Communication SkillsCross-Training Adaptability

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Bank OperationsFraud DetectionCustomer Dispute ResolutionRisk IdentificationProcess ImprovementDetail OrientationDeadline Management

Soft Skills

AdaptabilityInterpersonal CommunicationPrioritization

Tools & Technologies

Microsoft WordMicrosoft ExcelMicrosoft Outlook

Industry Keywords

Banking IndustryFinancial ServicesOverseas Military Banking ProgramCustomer ServiceCompliance

About the role

Key responsibilities & impact

Execute daily Bank Operations for the Overseas Military Banking Program (OMBP)
Process and timely resolve Debit and ATM card fraud/non-fraud customer disputes
Manage compromised card alerts
Process suspicious card activity notifications
Identify, escalate and debate risk factors and suspicious activity on all functions and transactions
Demonstrate working knowledge of processes and procedures
Identify and implement process improvement opportunities
Rotate regularly across functions through cross-training

Requirements

What you’ll need

Applicants must be authorized to work in the United States without the need for current or future sponsorship
2+ years of experience in the Banking/Financial industry
Detail-oriented and adaptable to change
Effective verbal, written, and interpersonal communication skills
Ability to meet critical deadlines and strict quality standards by prioritizing daily work
Proficient in Microsoft Word, Excel and Outlook
Cross-training is required as all functions rotate on a regular basis

Benefits

Comp & perks

Highly competitive pay
Generous benefits and perks
Meaningful career experience
Energized, engaged and committed culture
Appreciation and rewards for teams