Mainframe Support Analyst

Navy Federal Credit Union

. Document technical incidents, problems, and resolutions, including issue description, root cause, and corrective actions .

Posted 10/2/2026full-timeVienna • Virginia • United StatesMid-LevelSenior💰 $25 - $31 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in IT Support Operations, including troubleshooting and resolving hardware, software, and network issues. Proficient in documenting technical incidents and communicating effectively with both technical and non-technical audiences.

Highest-signal resume keywords

IT Support OperationsTroubleshooting Hardware IssuesSystem Performance MonitoringTechnical DocumentationCustomer Service Orientation

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

System TestingConfiguration ManagementPreventive MaintenanceIncident DocumentationTechnical Standards ApplicationMVS CommandsJES2 CommandsNetwork OperationsDesktop SupportService Desk Operations

Soft Skills

Written CommunicationVerbal CommunicationInitiativeJudgmentPrioritization

Tools & Technologies

Enterprise Computing EnvironmentsTerminal-Based Systems

Certifications & Qualifications

Associate Degree

Industry Keywords

Operational StabilityService Quality24/7 Operations EnvironmentTechnical PoliciesIT Terminology

About the role

Key responsibilities & impact

Document technical incidents, problems, and resolutions, including issue description, root cause, and corrective actions
Execute service requests from the service catalog with minor operational impact according to defined procedures
Operate, monitor, and maintain high-speed online printers supporting large-scale enterprise computer operations
Perform system testing, configuration, environment setup, and preventive maintenance
Monitor system and application performance, availability, and operational health
Identify, diagnose, troubleshoot, escalate, and/or resolve hardware, software, system, and network-related issues
Analyze alerts, logs, and system output to identify and address potential issues
Identify, create, update, and follow technical standards, policies, and operational procedures
Communicate technical information to technical and non-technical audiences through written, verbal, and electronic media
Support a global, 24/7, customer-focused IT operations environment
Perform other duties as assigned

Requirements

What you’ll need

Associate degree or an equivalent combination of education and relevant technical experience
Technical background or hands-on experience in Service Desk / IT Support Operations, Desktop Support, or Network Operations / Infrastructure Support
Ability to understand, document, and apply technical policies, standards, and procedures
Exposure to validating system availability, performance, and operational stability
Familiarity with enterprise computing environments, IT terminology, and terminal-based systems
Understanding of technical interdependencies between software, hardware, desktop, LAN, and host systems
Familiarity with MVS and JES2 commands
Ability to exercise initiative and sound judgment when troubleshooting, prioritizing, and resolving technical issues
Ability to meet operational goals, maintain service quality, and consistently deliver expected results
Written and verbal communication skills, including documenting technical issues, procedures, and resolutions clearly and accurately
Strong customer service orientation
Ability to work effectively in a 24/7 operations environment
Holidays and weekends required when they occur during scheduled days

Benefits

Comp & perks

Highly competitive pay
Generous benefits and perks
Equal employment opportunity
Medical accommodations during the application and hiring process