Manager I, Business Process Optimization

Navy Federal Credit Union

. Manage day-to-day operations of the Business Process Optimization team and ensure timely delivery of initiatives .

Posted 9/25/2026full-timePensacola • Florida • United StatesMid-LevelSenior💰 $111,600 - $143,100 per yearWebsite

About the role

Key responsibilities & impact

Manage day-to-day operations of the Business Process Optimization team and ensure timely delivery of initiatives
Translate business needs into actionable optimization and process improvement plans
Oversee execution of moderately complex projects and initiatives
Ensure process documentation, reporting, and compliance with standards
Develop business cases and ROI models for process investments
Define and track value metrics for process improvement projects
Support development and implementation of automation and efficiency tools
Monitor team performance and provide coaching and feedback
Collaborate with cross-functional partners to identify improvement opportunities
Track and report project progress, risks, and outcomes
Promote continuous improvement and knowledge sharing
Support resource planning and team development
Facilitate workshops and working sessions to identify pain points and co-create solutions
Conduct post-implementation reviews
Perform other duties as assigned

Requirements

What you’ll need

5+ years of experience in a process optimization function or related experience
1+ years of management experience, or equivalent experience as a subject matter lead or expert
Broad knowledge of applicable federal and state laws, rules and regulations
Broad knowledge of banking/financial industry trends, products and services
Significant progressively responsible experience leading and managing business optimization teams, preferably in a large financial institution
Experience with operational and regulatory controls
Experience demonstrating thought-leadership, initiative-taking, decision making and creative business problem solving
Advanced experience in business case development and ROI modeling
Ability to lead process improvement initiatives aligned with business goals
Strong analytical skills for workflow evaluation and optimization
Ability to translate process data into actionable insights and communicate findings to stakeholders
Proficiency in Lean Six Sigma tools
Skill in managing daily operations and ensuring consistent execution of process standards
Ability to coordinate cross-functional efforts and resolve process-related challenges
Strong communication skills for presenting process updates and recommendations
Commitment to developing team capabilities through coaching and performance feedback
Ability to manage multiple projects and prioritize resources to meet deadlines
Bachelor’s degree in related field or equivalent combination of training, education and experience
Master’s degree, Lean Six Sigma certification, CBPP, or Certified Lean Practitioner listed as desired qualifications

Benefits

Comp & perks

Highly competitive pay
Generous benefits and perks
Equal employment opportunity
Medical accommodations and application assistance for qualifying conditions