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Manager II, Business Process Optimization
Navy Federal Credit Union. Translate strategic BPO goals into operational plans and team priorities .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in process optimization and management, with a strong focus on developing business cases and ROI models. Proven ability to lead teams, implement Lean Six Sigma methodologies, and ensure compliance with regulatory standards in the banking and financial industry.
Highest-signal resume keywords
Process OptimizationLean Six Sigma MethodologiesBusiness Case DevelopmentTeam LeadershipRegulatory Compliance
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Process ImprovementData-Driven InsightsKPI MonitoringAutomation EffortsOperational Efficiency
Soft Skills
Effective CommunicationCoaching and MentoringStrategic Planning
Certifications & Qualifications
Lean Six Sigma CertificationCertified Business Process Professional (CBPP)Certified Lean Practitioner
Industry Keywords
Banking IndustryFinancial ServicesFederal RegulationsState LawsOperational Controls
About the role
Key responsibilities & impact- Translate strategic BPO goals into operational plans and team priorities
- Manage multiple teams or specialized units of analysts executing process improvement initiatives
- Manage cross-functional optimization projects, ensuring alignment with business objectives and timelines
- Establish value assessment criteria and consistent application across teams or functions
- Develop business cases and ROI models for process investments
- Identify and resolve complex operational challenges using data-driven insights
- Establish and monitor KPIs to evaluate process performance and improvement impact
- Guide automation and process redesign efforts
- Ensure compliance with internal policies and external regulations
- Collaborate with senior leaders to align initiatives with enterprise goals
- Mentor team leads and prepare successors for leadership roles
- Contribute to short-term strategic planning and resource allocation
- Champion process improvement adoption across the organization
- Evaluate and implement industry best practices to enhance operational efficiency and member experience
- May perform other duties as assigned
Requirements
What you’ll need- 7+ years of experience in a process optimization function or related experience with demonstrated success in managing enterprise/functional area efficiencies
- 3+ years of management experience
- Broad knowledge of applicable federal and state laws, rules and regulations
- Broad knowledge of banking/financial industry trends, products and services
- Strong ability to translate strategic goals into operational process improvement plans
- Significant progressively responsible experience leading and managing business optimization teams, preferably in a large financial institution, including operational and regulatory controls
- Advanced experience in business case development and ROI modeling
- Ability to evaluate and redesign processes to improve efficiency, reduce risk, and enhance service
- Proficiency in applying Lean Six Sigma and other methodologies to drive measurable outcomes
- Skill in managing multiple teams and ensuring alignment with enterprise priorities
- Broad understanding of how process optimization impacts financial performance and compliance
- Ability to resolve high-impact operational challenges using data-driven insights
- Effective communication skills for presenting findings and influencing senior stakeholders
- Commitment to developing leadership capabilities within the team through coaching and mentoring
- Proven ability to manage large-scale projects and allocate resources effectively
- Bachelor’s degree in related field or equivalent combination of training, education and experience
- Lean Six Sigma certification, Certified Business Process Professional (CBPP), or Certified Lean Practitioner are desired qualifications
Benefits
Comp & perks- Highly competitive pay
- Generous benefits and perks
- Career experience with an energized, engaged and committed culture
- Fierce appreciation for teams
- Equal employment opportunity
- Medical accommodations and assistance during the application and hiring process