Manager, Underwriting – Consumer Loans Analytics

Navy Federal Credit Union

. Plan, direct and manage multi-function Underwriting branch operations, including origination and extension of credit .

Posted 11/4/2026full-timeUnited StatesMid-LevelSenior💰 $129,500 - $189,400 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expert knowledge of credit card products, services, and regulatory compliance while effectively managing multi-functional operations and leading teams to achieve strategic goals. Proficient in data analysis, project management, and operational efficiency to enhance member experience and financial performance.

Highest-signal resume keywords

Expert Knowledge Of Credit Card ProductsExpert Project Management SkillsAdvanced Knowledge Of Banking Industry TrendsExpert Verbal And Written Communication SkillsExtensive Experience Leading Employees

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data QueryingStatistical MethodsOperations ResearchFinancial AnalysisRegulatory ComplianceCredit Risk ManagementBenchmarkingTrend AnalysisForecastingQuality Control Audits

Soft Skills

Organizational SkillsPlanning SkillsTime Management SkillsInnovative Problem-SolvingAnalytical Thinking

Tools & Technologies

Database SoftwareWord Processing SoftwareSpreadsheet SoftwarePresentation Software

Industry Keywords

Fair Credit Reporting ActEqual Credit Reporting ActNCUACFPBBSANFCU Credit Card OperationsFinancial Services TrendsCredit PoliciesOperational EfficiencyMember Experience

About the role

Key responsibilities & impact

Plan, direct and manage multi-function Underwriting branch operations, including origination and extension of credit
Monitor credit risk levels, member experience and portfolio performance
Monitor processing systems to ensure correct application of NFCU credit policies
Develop branch strategy, establish priorities, set goals and implement standards aligned with organizational objectives
Manage operations to meet targets, service-level agreements and corporate objectives
Oversee benchmarking and trend analysis to improve service performance, member experience, expense management, financial risk and operational efficiency
Identify and resolve operational and performance gaps and implement improvements
Allocate resources and ensure adequate staffing for production, member service standards and technology enhancements
Collaborate with Credit Policy, Compliance, Lending and other business units on risk mitigation, portfolio analysis, competitive analysis and market analysis
Serve on the Credit Committee to establish credit guidelines and decision lines for credit actions and member appeals
Oversee quality-control audits and liaise with internal and external auditors
Monitor regulatory changes and develop and coordinate implementation action plans
Develop and implement branch policies, procedures, goals and priorities
Lead change-management efforts, cross-functional initiatives and strategic projects or programs
Provide expertise on systems, processes, financial-services trends, products, services and emerging technologies
Assess staff training and development needs and evaluate training effectiveness
Prepare reports and presentations for senior management
Supervise, select, mentor, counsel and evaluate employees; establish performance goals
Provide input to or prepare Annual Financial Plan budget requirements
Ensure branch goals align with division and department strategy and maintain operational efficiency
Perform other duties as assigned

Requirements

What you’ll need

Expert knowledge of applicable federal and state laws, rules, and regulations, including Fair Credit Reporting Act, Equal Credit Reporting Act, NCUA, CFPB, and BSA
Extensive progressively responsible experience leading and managing a multi-functional credit card lending operation in a large financial institution, including operational and regulatory risks and controls
Advanced knowledge of banking/financial industry trends, products and services
Advanced knowledge of data querying, reporting, forecasting, analysis and operations research, including statistical methods and modeling
Expert organizational, planning and time management skills
Extensive experience supervising and leading employees
Extensive experience managing multiple priorities independently and/or in a team environment
Expert verbal and written communication skills
Advanced database, word processing, spreadsheet, and presentation software skills
Expert knowledge of credit card products, services, processes, and procedures
Expert project management skills, including establishing and leading project teams, managing timelines, deadlines and resources, and ensuring successful implementation
Expert skills in exercising initiative, judgment, innovative problem-solving, business requirements analysis, analytical thinking, influencing, negotiating and persuading
Bachelor’s degree in Finance, Business Administration, or related field, or an equivalent combination of education, training, and experience
Advanced knowledge of NFCU credit card operations, policies, procedures, products and services is desired
Master’s degree in Finance or Business Administration is desired
Availability Monday–Friday, 8:00 AM–4:30 PM
Compliance with applicable Navy Federal policies and procedures and Bank Secrecy Act regulations

Benefits

Comp & perks

Highly competitive pay
Generous benefits and perks
Meaningful career experience
Energized, engaged and committed culture
Appreciation and rewards for teams
Potential assessment required to compete for the position