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Manager, Underwriting – Operational Strategy
Navy Federal Credit Union. Plan, direct, and manage multi-function Underwriting branch operations, including credit origination and extension .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expert knowledge of credit card products, services, and regulatory compliance, with a strong focus on operational efficiency and risk management. Proven ability to lead multi-functional teams, manage projects, and implement strategic initiatives in a financial institution.
Highest-signal resume keywords
Expert Knowledge Of Credit Card ProductsExpert Project Management SkillsAdvanced Knowledge Of Banking Industry TrendsExpert Verbal And Written Communication SkillsExtensive Experience Leading Employees
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data QueryingStatistical MethodsOperations ResearchForecastingBusiness Requirements AnalysisSolution RecommendationNegotiationProblem-SolvingPerformance AppraisalsBudget Management
Soft Skills
Organizational SkillsPlanning SkillsTime Management SkillsAnalytical ThinkingMentoring
Tools & Technologies
Database SoftwareWord Processing SoftwareSpreadsheet SoftwarePresentation Software
Industry Keywords
Fair Credit Reporting ActEqual Credit Reporting ActNCUACFPBBSACredit Risk ManagementOperational EfficiencyRegulatory ComplianceCredit PolicyLending Operations
About the role
Key responsibilities & impact- Plan, direct, and manage multi-function Underwriting branch operations, including credit origination and extension
- Monitor credit risk levels, member experience, and portfolio performance
- Monitor processing systems to ensure correct application of NFCU credit policies
- Develop branch strategy, establish priorities, set goals, and implement operating standards
- Manage operations to meet targets, service-level agreements, and corporate objectives
- Develop benchmarking and trend analysis for continuous improvement, service performance, expense management, risk reduction, and operational efficiency
- Identify and resolve operational and performance gaps; implement changes and improvements
- Allocate resources and ensure adequate staffing for production, member service standards, and technology enhancements
- Collaborate with Credit Policy, Compliance, Lending, and other business units on risk mitigation, competitive analysis, market analysis, surveys, and portfolio policies
- Serve on the Credit Committee and establish credit decision guidelines
- Oversee quality-control audits and liaise with internal and external auditors
- Monitor regulatory changes and coordinate action plans and implementation
- Develop and implement branch policies, procedures, goals, and priorities
- Lead change-management efforts, cross-functional initiatives, and strategic projects
- Provide leadership for large strategic projects and programs from inception through implementation
- Assess staff training and development needs and evaluate training effectiveness
- Prepare reports and presentations for senior management
- Select employees, establish performance goals, conduct performance appraisals, mentor and counsel staff
- Provide input to annual budget requirements and ensure branch goals align with organizational strategy
- Supervise daily activities and perform other assigned duties
Requirements
What you’ll need- Expert knowledge of applicable federal and state laws, rules, and regulations, including the Fair Credit Reporting Act, Equal Credit Reporting Act, NCUA, CFPB, and BSA
- Extensive progressively responsible experience leading and managing a multi-functional credit card lending operation in a large financial institution, including operational and regulatory risks and controls
- Advanced knowledge of banking/financial industry trends, products, and services
- Advanced knowledge of data querying, reporting, forecasting, analysis, and operations research, including statistical methods and modeling
- Expert organizational, planning, and time management skills
- Extensive experience supervising and leading employees
- Extensive experience managing multiple priorities independently and/or in a team environment
- Expert verbal and written communication skills
- Advanced database, word processing, spreadsheet, and presentation software skills
- Expert knowledge of credit card products, services, processes, and procedures
- Expert project management skills, including establishing and leading project teams, managing timelines, deadlines, and resources, and ensuring successful project implementation
- Expert analytical thinking, business requirements analysis, solution recommendation, negotiation, influence, and problem-solving skills
- Bachelor's degree in Finance, Business Administration, or related field, or an equivalent combination of education, training, and experience
- Advanced knowledge of NFCU credit card operations, policies, procedures, products, and services (desired)
- Master's degree in Finance or Business Administration (desired)
- Availability Monday–Friday, 8:00 AM–4:30 PM
- Must comply with applicable laws, regulations, and NFCU policies and procedures
Benefits
Comp & perks- Highly competitive pay
- Generous benefits and perks
- Accommodation or assistance for qualifying conditions during the application or hiring process
- Assessment may be required to compete for the position
- Salary determined based on experience, location, and market position