Mortgage Loan Officer

Navy Federal Credit Union

. Interview and counsel members about first mortgage loans .

Posted 10/7/2026full-timeTampa • Florida • United StatesMid-LevelSenior💰 $24 - $31 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in mortgage lending processes, including application, approval, and closing, while effectively guiding members through complex financial transactions. Proficient in building relationships with clients and industry professionals to enhance service delivery and member loyalty.

Highest-signal resume keywords

Mortgage Loan Application ProcessingCustomer Service in Financial InstitutionsKnowledge of Mortgage Lending PrinciplesEffective Communication of Complex DocumentsFamiliarity with VA and Conventional Loan Programs

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Mortgage Lending ConceptsMathematical Calculation SkillsDatabase Software SkillsPresentation Software SkillsWord Processing SkillsSpreadsheet Software SkillsLending Application Process KnowledgeMortgage Processing RegulationsDocumentation RequirementsFinancial Industry Standards

Soft Skills

Relationship BuildingGuiding Members Through InteractionsProfessional Presentation SkillsEffective CommunicationMember Loyalty Enhancement

Tools & Technologies

Navy Federal Mortgage Production SystemsNavy Federal Servicing Systems

Certifications & Qualifications

Nationwide Mortgage Licensing System Registration

Industry Keywords

Mortgage LoansEquity LoansRealtyRetail BankingInsuranceFinancial InstitutionLending PrinciplesCredit PrinciplesLoan ClosingReferral Relationships

About the role

Key responsibilities & impact

Interview and counsel members about first mortgage loans
Take mortgage loan applications
Establish and maintain personal relationships with members
Guide and follow mortgage loans from initial application through loan closing
Determine applicants’ qualifications
Provide detailed information about Navy Federal’s mortgage and equity loan products
Clarify complexities of the mortgage/equity loan process
Evaluate, personalize and recommend financing alternatives
Build and maintain referral relationships with realtors, builders and other centers of influence

Requirements

What you’ll need

Ability to work effectively and efficiently with automated systems
Familiarity with accounting, credit, and/or lending principles and techniques
Experience in member/customer service, preferably in realty, insurance, retail banking or a financial institution
Exposure to the lending application and approval process
Familiarity with mortgage lending concepts and principles
Familiarity with banking/financial industry standards and practices
Required, prior to assuming employment duties, to register with the Nationwide Mortgage Licensing System and Registry, including fingerprinting and background checks
Effective database and presentation software skills
Effective mathematical calculation skills and accuracy with numbers
Effective skill in actively guiding members through interactions to reduce member effort and enhance member loyalty
Effective skill in comprehending, analyzing, applying and communicating complex written legal documents
Effective skill speaking and/or presenting in front of groups in a professional setting
Effective word processing and spreadsheet software skills
Working knowledge of Navy Federal Mortgage Production and/or Servicing Systems (desired)
Working knowledge of mortgage/equity loan processing, closing and documentation requirements and regulations (desired)
Familiarity with mortgage lending requirements, regulations and procedures for VA and conventional loan programs (desired)
Monday–Friday availability, 8:00AM–4:30PM

Benefits

Comp & perks

Highly competitive pay
Generous benefits and perks
Meaningful career experience
Energized, engaged and committed culture
Appreciation and rewards for teams