Mortgage Loan Officer

Navy Federal Credit Union

. Take first mortgage loan applications via face-to-face interview, mail, and telephone .

Posted 10/31/2026full-timeCorpus Christi • Texas • United StatesMid-LevelSenior💰 $24 - $35 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in mortgage loan processing, including application review, member counseling, and compliance with federal regulations. Proficient in utilizing automated systems and effective communication to enhance member experience and loyalty.

Highest-signal resume keywords

Mortgage Loan ProcessingMember CounselingRegulatory ComplianceDatabase ManagementPresentation Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Mortgage Application ReviewMathematical CalculationsLending PrinciplesMortgage Lending ConceptsWord Processing SkillsSpreadsheet SkillsDocumentation RequirementsFinancial AnalysisCustomer ServiceLoan Processing

Soft Skills

Effective CommunicationRelationship BuildingProblem SolvingGuiding MembersProfessional Presentation

Tools & Technologies

Automated SystemsDatabase SoftwarePresentation SoftwareNavy Federal Mortgage Systems

Certifications & Qualifications

Nationwide Mortgage Licensing System Registration

Industry Keywords

Mortgage LendingFinancial InstitutionVA Loan ProgramsConventional Loan ProgramsNCUA ComplianceSecondary Market Requirements

About the role

Key responsibilities & impact

Take first mortgage loan applications via face-to-face interview, mail, and telephone
Interview and counsel members regarding mortgage loan products, financing options, and the mortgage loan process
Review mortgage applications for completeness and accuracy and identify additional information or supporting documentation needed
Assist members in understanding loan requirements, conditions, and documentation needed to support their mortgage application
Request and obtain required documentation and forward documentation to the Mortgage Processor
Maintain contact with members throughout the mortgage loan process and provide updates regarding application and processing status
Coordinate with Mortgage Processors and other appropriate parties to support timely processing of mortgage applications
Respond to routine inquiries regarding mortgage applications, documentation requirements, processing status, and next steps
Identify routine application or processing issues and seek guidance or escalate more complex issues as appropriate
Monitor assigned mortgage applications to support timely completion of required activities and documentation
Follow established procedures to ensure mortgage loan activities comply with applicable federal laws and Navy Federal, NCUA, and secondary market requirements
Build and maintain effective relationships with members, Realtors, builders, and other referral sources
Participate in approved marketing and promotional activities, including financial presentations and local Realtor or community events
Perform other duties as assigned

Requirements

What you’ll need

Ability to work effectively and efficiently with automated systems
Familiarity with accounting, credit, and/or lending principles and techniques
Experience in member/customer service preferably in a related field/industry, such as realty, insurance, retail banking or financial institution
Exposure to lending application and approval process
Familiarity with mortgage lending concepts and principles
Familiarity with banking/financial industry standards and practices
Required, prior to assumption of employment duties, to register with the Nationwide Mortgage Licensing System and Registry, including fingerprinting and background checks
Effective database and presentation software skills
Effective skill performing mathematical calculations and working accurately with numbers
Effective skill in actively guiding members through interactions to reduce member effort and enhance member loyalty
Effective skill in comprehending, analyzing, applying and communicating complex written legal documents
Effective skill speaking and/or presenting in front of groups in a professional setting
Effective word processing and spreadsheet software skills
Working knowledge of Navy Federal Mortgage Production and/or Servicing Systems (desired)
Working knowledge of mortgage/equity loan processing, closing and documentation requirements and regulations (desired)
Familiarity with mortgage lending requirements, regulations and procedures for VA and conventional loan programs (desired)

Benefits

Comp & perks

Highly competitive pay
Generous benefits and perks
Employee recognition and appreciation
Equal employment opportunity
Reasonable accommodations during the application and hiring process