Mortgage Loan Officer Assistant

Navy Federal Credit Union

. Assist Loan Officers with loan documentation and review efforts throughout the mortgage loan application process .

Posted 9/24/2026full-timeUnited StatesMid-LevelSenior💰 $20 - $31 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in mortgage loan documentation and origination processes, ensuring compliance with legal and regulatory standards while maintaining accuracy and attention to detail. Proficient in managing member inquiries and providing effective customer service in a fast-paced environment.

Highest-signal resume keywords

Mortgage Loan OriginationLoan Documentation ReviewRegulatory ComplianceCustomer ServiceAnalytical Problem-Solving

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Loan DocumentationData Integrity ReviewFinancial Transaction ProcessingMathematical CalculationsWord Processing SoftwareSpreadsheet SoftwareIncome CalculationVerification DocumentationCredit ReportsTitle Requests

Soft Skills

Attention to DetailEffective CommunicationInitiativeSound JudgmentAbility to Manage Multiple Priorities

Tools & Technologies

Real Estate Lending SystemsAutomated Systems

Industry Keywords

Mortgage LendingFederal RegulationsState LawsNavy Federal PoliciesFinancial Institution Practices

About the role

Key responsibilities & impact

Assist Loan Officers with loan documentation and review efforts throughout the mortgage loan application process
Ensure required application information is included, including documentation, assets, income, and liabilities
Review loan application packages for completeness, data integrity, accuracy, fraud indicators, and inconsistencies
Review moderately complex files, identify issues, and determine solutions before credit review or processing
Ensure loan documentation is properly executed in accordance with legal, regulatory, and Navy Federal policy standards
Prepare complete and accurate file submissions for underwriting review, including verification documentation, loan files, loan packages, credit reports, tax filings, and title requests
Review documentation for discrepancies, omissions, and income calculations; coordinate with members to verify and update information
Follow up and respond to member and internal inquiries
Screen and make calls and provide mortgage origination support as needed
Resolve moderately complex member service inquiries, requests, and problems
Maintain compliance with applicable federal and state laws, regulations, and Navy Federal policies and procedures
Perform other duties as assigned

Requirements

What you’ll need

Experience working in a high-volume, fast-paced environment
Familiarity with real estate lending systems, policies, procedures, practices and/or actions
Familiarity with mortgage loan origination and documentation requirements and regulations
Effective word processing and spreadsheet software skills
Exposure to financial transaction/processing-related responsibilities
Exposure to member/customer service, preferably in a call center, retail banking, or financial institution
Familiarity with financial institution and lending practices, principles, and regulations
Experience managing multiple priorities independently and/or in a team environment to achieve goals
Ability to work effectively and efficiently with automated systems
Accuracy, attention to detail, and ability to meet deadlines
Research, analytical, and problem-solving skills
Initiative and sound judgment
Effective verbal and written communication skills
Ability to comprehend, analyze, apply, and communicate complex written legal documents
Ability to perform mathematical calculations and work accurately with numbers
Monday–Friday availability, 8:00 AM–4:30 PM

Benefits

Comp & perks

Highly competitive pay
Generous benefits and perks