Mortgage Loan Officer

Navy Federal Credit Union

. Take first mortgage loan applications via face-to-face interview, mail, and telephone .

Posted 11/4/2026full-timeJacksonville • North Carolina • United StatesMid-LevelSenior💰 $23 - $33 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in mortgage loan application processes, including familiarity with lending principles and compliance with federal regulations. Strong ability to communicate complex information effectively and maintain member relationships throughout the loan process.

Highest-signal resume keywords

Mortgage Loan Application ProcessingMember/Customer Service ExperienceFamiliarity With Lending PrinciplesEffective Communication SkillsDatabase And Presentation Software Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Mortgage Lending ConceptsMathematical Calculation SkillsWord Processing Software SkillsSpreadsheet Software SkillsMortgage Processing KnowledgeDocumentation Requirements KnowledgeRegulatory Compliance KnowledgeNavy Federal Mortgage Systems KnowledgeLending Application Process ExposureCredit Principles Familiarity

Soft Skills

Effective Interpersonal SkillsAbility To Guide MembersPresentation SkillsRelationship BuildingProblem-Solving Skills

Certifications & Qualifications

Nationwide Mortgage Licensing System Registration

Industry Keywords

Mortgage LendingFinancial InstitutionRealtyRetail BankingNCUA ComplianceVA Loan ProgramsConventional Loan ProgramsLoan DocumentationApplication ProcessingMember Loyalty

About the role

Key responsibilities & impact

Take first mortgage loan applications via face-to-face interview, mail, and telephone
Interview and counsel members regarding mortgage loan products, financing options, and the mortgage loan process
Review mortgage applications for completeness and accuracy and identify additional information or supporting documentation needed
Assist members in understanding loan requirements, conditions, and documentation needed to support their mortgage application
Request and obtain required documentation and forward it to the Mortgage Processor
Maintain contact with members throughout the mortgage loan process and provide updates on application and processing status
Coordinate with Mortgage Processors and other appropriate parties to support timely processing
Respond to routine inquiries regarding applications, documentation requirements, processing status, and next steps
Identify routine application or processing issues, seek guidance, or escalate complex issues as appropriate
Monitor assigned applications to support timely completion of required activities and documentation
Follow procedures to ensure compliance with applicable federal laws and Navy Federal, NCUA, and secondary market requirements
Build and maintain relationships with members, Realtors, builders, and other referral sources
Participate in approved marketing and promotional activities, including financial presentations and local Realtor or community events
Perform other duties as assigned

Requirements

What you’ll need

Ability to work effectively and efficiently with automated systems
Familiarity with accounting, credit, and/or lending principles and techniques
Experience in member/customer service, preferably in a related field/industry such as realty, insurance, retail banking, or a financial institution
Exposure to the lending application and approval process
Familiarity with mortgage lending concepts and principles
Familiarity with banking/financial industry standards and practices
Required to register with the Nationwide Mortgage Licensing System and Registry before assuming employment duties, including fingerprinting and background checks
Effective database and presentation software skills
Effective mathematical calculation skills and accuracy with numbers
Ability to guide members through interactions to reduce member effort and enhance member loyalty
Ability to comprehend, analyze, apply, and communicate complex written legal documents
Ability to speak and/or present in front of groups in a professional setting
Effective word processing and spreadsheet software skills
Desired: Working knowledge of Navy Federal Mortgage Production and/or Servicing Systems
Desired: Working knowledge of mortgage/equity loan processing, closing, documentation requirements, and regulations
Desired: Familiarity with mortgage lending requirements, regulations, and procedures for VA and conventional loan programs
Monday–Friday availability, 8:00 AM–4:30 PM

Benefits

Comp & perks

Highly competitive pay
Generous benefits and perks