Mortgage Loan Officer I/II

Navy Federal Credit Union

. Interview and counsel members about first mortgage loans .

Posted 9/28/2026full-timeUnited StatesMid-LevelSenior💰 $23 - $34 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in mortgage lending principles, including application processing and member counseling, while effectively utilizing automated systems and maintaining strong relationships with clients and industry partners.

Highest-signal resume keywords

Mortgage Loan Application ProcessingMember CounselingCustomer Service ExperienceFamiliarity With Mortgage Lending ConceptsEffective Public Speaking

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Mathematical Calculation SkillsNumerical Accuracy SkillsDatabase Software SkillsPresentation Software SkillsWord Processing SkillsSpreadsheet Software SkillsUnderstanding Of Lending PrinciplesKnowledge Of Mortgage Processing RegulationsKnowledge Of VA Loan ProgramsKnowledge Of Conventional Loan Programs

Soft Skills

Relationship BuildingEffective CommunicationPublic SpeakingGuiding Members Through ProcessesAnalyzing Complex Documents

Tools & Technologies

Navy Federal Mortgage Production SystemsNavy Federal Servicing Systems

Certifications & Qualifications

Registration With Nationwide Mortgage Licensing System

Industry Keywords

Mortgage LendingEquity LoansBanking StandardsFinancial Institution PracticesRealtyInsuranceRetail Banking

About the role

Key responsibilities & impact

Interview and counsel members about first mortgage loans
Take mortgage loan applications
Establish and maintain personal relationships with members
Guide and follow mortgage loans from initial application through loan closing
Determine applicants' qualifications
Provide detailed information about Navy Federal's mortgage and equity loan products
Clarify complexities of the mortgage/equity loan process
Evaluate, personalize and recommend financing alternatives
Build and maintain referral relationships with realtors, builders and other centers of influence
Work Monday–Friday, 8:00 AM–4:30 PM

Requirements

What you’ll need

Ability to work effectively and efficiently with automated systems
Familiarity with accounting, credit, and/or lending principles and techniques
Experience in member/customer service, preferably in a related field/industry such as realty, insurance, retail banking or financial institution
Exposure to lending application and approval process
Familiarity with mortgage lending concepts and principles
Familiarity with banking/financial industry standards and practices
Required to register with the Nationwide Mortgage Licensing System and Registry before assuming employment duties, including fingerprinting and background checks
Effective database and presentation software skills
Effective mathematical calculation and numerical accuracy skills
Ability to guide members through interactions to reduce member effort and enhance member loyalty
Ability to comprehend, analyze, apply and communicate complex written legal documents
Effective public speaking and presentation skills
Effective word processing and spreadsheet software skills
Working knowledge of Navy Federal Mortgage Production and/or Servicing Systems (desired)
Working knowledge of mortgage/equity loan processing, closing and documentation requirements and regulations (desired)
Familiarity with mortgage lending requirements, regulations and procedures for VA and conventional loan programs (desired)

Benefits

Comp & perks

Highly competitive pay
Generous benefits and perks
Meaningful career experience
Energized, engaged and committed culture
Appreciation and rewards for teams