Mortgage Loan Officer I – Purchase

Navy Federal Credit Union

. Take first mortgage loan applications through face-to-face interviews, mail, and telephone .

Posted 10/23/2026full-timePensacola • Florida • United StatesMid-LevelSenior💰 $23 - $33 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in mortgage loan application processes, including member counseling, documentation requirements, and compliance with federal regulations. Proficient in utilizing automated systems and effective communication to enhance member experience and loyalty.

Highest-signal resume keywords

Mortgage Loan Application ProcessingMember CounselingDocumentation RequirementsNavy Federal Mortgage Production SystemsPublic Speaking

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Mortgage Lending ConceptsLending Application ProcessesMathematical Calculation SkillsDatabase Software SkillsPresentation Software SkillsWord Processing SkillsSpreadsheet Software SkillsNumerical Accuracy SkillsCredit PrinciplesAccounting Principles

Soft Skills

Effective CommunicationCustomer ServiceRelationship BuildingProblem SolvingPublic Speaking

Certifications & Qualifications

Nationwide Mortgage Licensing System Registration

Industry Keywords

Mortgage ProductsFinancing OptionsFederal RegulationsNCUA StandardsVA Loan RequirementsConventional Loan ProceduresRealty IndustryFinancial Institution StandardsCommunity EngagementMarketing Activities

About the role

Key responsibilities & impact

Take first mortgage loan applications through face-to-face interviews, mail, and telephone
Interview and counsel members about mortgage products, financing options, and the mortgage loan process
Review applications for completeness and accuracy and identify missing information or supporting documentation
Explain loan requirements, conditions, and documentation to members
Request required documentation and forward it to the Mortgage Processor
Maintain member contact and provide updates throughout application processing
Coordinate with Mortgage Processors and other parties to support timely application processing
Respond to routine inquiries about applications, documentation, processing status, and next steps
Identify routine issues and escalate complex matters as appropriate
Monitor assigned applications for timely completion of activities and documentation
Follow procedures and applicable federal, Navy Federal, NCUA, and secondary-market requirements
Build relationships with members, Realtors, builders, and other referral sources
Participate in approved marketing activities, financial presentations, and local Realtor or community events
Perform other duties as assigned

Requirements

What you’ll need

Ability to work effectively and efficiently with automated systems
Familiarity with accounting, credit, and/or lending principles and techniques
Experience in member/customer service, preferably in realty, insurance, retail banking, or a financial institution
Exposure to lending application and approval processes
Familiarity with mortgage lending concepts and principles
Familiarity with banking/financial industry standards and practices
Required to register with the Nationwide Mortgage Licensing System and Registry before assuming employment duties, including fingerprinting and background checks
Effective database and presentation software skills
Effective mathematical calculation and numerical accuracy skills
Ability to actively guide members through interactions to reduce member effort and enhance member loyalty
Ability to comprehend, analyze, apply, and communicate complex written legal documents
Effective public speaking and presentation skills
Effective word processing and spreadsheet software skills
Working knowledge of Navy Federal Mortgage Production and/or Servicing Systems (desired)
Working knowledge of mortgage/equity loan processing, closing, documentation requirements, and regulations (desired)
Familiarity with VA and conventional loan program requirements, regulations, and procedures (desired)
Monday–Friday availability, 8:00 AM–4:30 PM

Benefits

Comp & perks

Highly competitive pay
Generous benefits and perks
Employee referral program eligibility
Career experience and mission-driven workplace culture