Mortgage Loan Officer I – Purchase

Navy Federal Credit Union

. Take first mortgage loan applications through face-to-face interviews, mail, and telephone .

Posted 10/31/2026full-timeNorfolk • Virginia • United StatesMid-LevelSenior💰 $24 - $35 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in mortgage loan applications, including familiarity with lending principles, compliance with federal regulations, and effective member communication. Proficient in utilizing automated systems and maintaining relationships with members and industry professionals.

Highest-signal resume keywords

Mortgage Loan Application ProcessingMember Customer Service ExperienceFamiliarity With Lending PrinciplesEffective Public Speaking SkillsKnowledge Of Mortgage Regulations

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Mathematical Calculation SkillsDatabase Software SkillsPresentation Software SkillsWord Processing SkillsSpreadsheet Software Skills

Soft Skills

Effective CommunicationRelationship BuildingProblem SolvingCounseling SkillsPublic Speaking

Tools & Technologies

Navy Federal Mortgage Production SystemsNavy Federal Servicing Systems

Certifications & Qualifications

Nationwide Mortgage Licensing System Registration

Industry Keywords

Mortgage Lending ConceptsLending Application ProcessBanking Industry StandardsVA Loan Program RequirementsConventional Loan Program Requirements

About the role

Key responsibilities & impact

Take first mortgage loan applications through face-to-face interviews, mail, and telephone
Interview and counsel members on mortgage products, financing options, and the mortgage loan process
Review applications for completeness and accuracy and identify missing information or supporting documentation
Help members understand loan requirements, conditions, and documentation
Request required documentation and forward it to the Mortgage Processor
Maintain contact with members and provide application and processing updates
Coordinate with Mortgage Processors and other parties to support timely processing
Respond to routine inquiries about applications, documentation, processing status, and next steps
Identify routine application or processing issues and escalate complex issues as appropriate
Monitor assigned applications for timely completion of required activities and documentation
Follow procedures to ensure compliance with federal laws and Navy Federal, NCUA, and secondary market requirements
Build and maintain relationships with members, Realtors, builders, and referral sources
Participate in approved marketing and promotional activities, financial presentations, and local Realtor or community events
Perform other duties as assigned

Requirements

What you’ll need

Ability to work effectively and efficiently with automated systems
Familiarity with accounting, credit, and/or lending principles and techniques
Experience in member/customer service, preferably in realty, insurance, retail banking, or a financial institution
Exposure to lending application and approval process
Familiarity with mortgage lending concepts and principles
Familiarity with banking/financial industry standards and practices
Required to register with the Nationwide Mortgage Licensing System and Registry before assuming employment duties, including fingerprinting and background checks
Effective database and presentation software skills
Effective mathematical calculation and numerical accuracy skills
Ability to guide members through interactions to reduce member effort and enhance member loyalty
Ability to comprehend, analyze, apply, and communicate complex written legal documents
Effective public speaking and presentation skills
Effective word processing and spreadsheet software skills
Working knowledge of Navy Federal Mortgage Production and/or Servicing Systems (desired)
Working knowledge of mortgage/equity loan processing, closing, documentation requirements, and regulations (desired)
Familiarity with VA and conventional loan program requirements, regulations, and procedures (desired)

Benefits

Comp & perks

Highly competitive pay
Generous benefits and perks
Salary determined based on experience, location, and market position
Monday–Friday schedule, 8:30 AM–5:00 PM EST