Mortgage Processor

Navy Federal Credit Union

. Process first mortgage loans in accordance with applicable federal/state laws and Navy Federal policies and procedures .

Posted 9/28/2026full-timeUnited StatesMid-LevelSenior💰 $20 - $27 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in mortgage loan processing, including compliance with federal and state regulations, effective communication with members and third parties, and the ability to analyze and evaluate financial documentation. Proficient in utilizing automated systems and maintaining accuracy in a fast-paced environment.

Highest-signal resume keywords

Mortgage Loan ProcessingRESPA ComplianceAutomated UnderwritingFinancial Documentation AnalysisCustomer Service in Financial Institutions

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Mortgage ProcessingLoan Documentation RequirementsFinancial Transaction ProcessingMathematical CalculationsAnalytical Skills

Soft Skills

Attention to DetailEffective CommunicationProblem-Solving SkillsInitiative and JudgmentTime Management

Tools & Technologies

Real Estate Lending SystemsEmpower LOS SystemWord Processing SoftwareSpreadsheet Software

Certifications & Qualifications

Nationwide Mortgage Licensing System Registration

Industry Keywords

Mortgage LoansEquity LoansNavy Federal PoliciesRegulatory ComplianceCustomer Service

About the role

Key responsibilities & impact

Process first mortgage loans in accordance with applicable federal/state laws and Navy Federal policies and procedures
Establish and maintain contact with members and external third parties, including real estate agents, throughout the mortgage loan process
Continue qualifying applicants when loan circumstances change; interview and counsel members regarding mortgage products and make adjustments as needed
Provide detailed mortgage information regarding requirements, products, related services, policies and rates
Clarify complexities of the mortgage/equity loan process
Evaluate, personalize and recommend financing alternatives
Obtain, review and verify required documentation, including title insurance, appraisals, applications, credit reports, and income and asset declarations
Request additional documentation needed to meet loan requirements
Evaluate documentation, calculate income, review assets, analyze liabilities and clear conditions per delegated authority
Validate automated underwriting decisions
Monitor mortgage loan progress and regulatory compliance
Advise members on approved loan conditions and documentation requirements
Communicate and document loan decisions
Ensure RESPA compliance before quality assurance review and closing
Coordinate settlement dates with members, attorneys and realtors
Reconcile changes and corrections with closing agents and settlement attorneys
Analyze, research and resolve account/loan discrepancies and issues
Prepare and review loan activity reports, status updates and pipeline metrics
Perform other duties as assigned

Requirements

What you’ll need

Experience in working in a high volume, fast paced environment
Familiarity with Real Estate Lending systems, policies, procedures, practices and/or actions
Familiarity with mortgage/equity loan processing, closing and documentation requirements and regulations
Exposure to financial transaction/processing related responsibilities
Exposure to working in member/customer service preferably in a call center/retail banking/financial institution
Familiarity with financial institution and lending practices, principles and regulations
Experience in managing multiple priorities independently and/or in a team environment to achieve goals
Ability to work effectively and efficiently with automated systems
Required, prior to assumption of employment duties, to register with the Nationwide Mortgage Licensing System and Registry; includes fingerprinting and background checks
Effective word processing and spreadsheet software skills
Effective skill maintaining accuracy with attention to detail and meeting deadlines
Effective research, analytical, and problem-solving skills
Effective skill exercising initiative and using good judgment to make sound decisions
Effective verbal and written communication skills
Effective skill performing mathematical calculations and working accurately with numbers
Working knowledge of Navy Federal products, services, programs, policies and procedures is desired
Familiarity with Empower LOS system is a plus
Working knowledge of Navy Federal's functions, philosophy, operations and organizational objectives is desired
Monday - Friday, 8:00AM - 4:30PM

Benefits

Comp & perks

Highly competitive pay
Generous benefits and perks
Navy Federal career experience and energized, engaged culture