Principal Platform Engineer – EIP, CCaaS

Navy Federal Credit Union

. Serve as technical leader and subject-matter expert for the EIP/Microsoft CCaaS platform .

Posted 10/17/2026full-timeUnited StatesLead💰 $133,000 - $208,500 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in engineering and maintaining Microsoft Dynamics 365 Contact Center and Azure services, with a strong focus on scalability, security, and operational excellence. Proficient in implementing observability, CI/CD practices, and secure engineering in regulated environments.

Highest-signal resume keywords

Microsoft Dynamics 365 Contact CenterMicrosoft AzureREST API Design and IntegrationCI/CD and Infrastructure as CodeEnterprise Security and Identity Patterns

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Cloud Platform EngineeringAzure FunctionsPower PlatformDataverseObservability ImplementationTroubleshooting and Root-Cause AnalysisVoice and IVR IntegrationAutomated DeploymentsEnterprise TelephonyAI-Enabled Solutions

Soft Skills

Technical LeadershipCollaboration Across TeamsProblem ManagementContinuous Improvement

Tools & Technologies

Azure MonitorApplication InsightsAzure DevOpsGitPower AutomateAPI ManagementCopilot StudioTeams

Certifications & Qualifications

Microsoft Azure CertificationPower Platform CertificationDynamics 365 CertificationDevOps Certification

Industry Keywords

Cloud-Native EngineeringEnterprise-Scale PlatformsRegulated Financial ServicesSite Reliability EngineeringOperational Health Metrics

Tech Stack

Tools & technologies

AzureCloudCyber SecurityVault

About the role

Key responsibilities & impact

Serve as technical leader and subject-matter expert for the EIP/Microsoft CCaaS platform
Engineer and maintain Microsoft Dynamics 365 Contact Center and supporting Azure services
Establish reusable platform engineering patterns, standards, guardrails, and automation
Translate enterprise architecture and product requirements into scalable platform capabilities
Provide technical direction across development, integration, testing, deployment, and production operations
Drive decisions around scalability, resiliency, maintainability, security, and operational support
Establish production readiness and Site Reliability Engineering practices
Define SLIs, SLOs, monitoring, alerting, and operational health metrics
Implement end-to-end observability across CCaaS, integrations, Azure services, APIs, and dependent systems
Lead troubleshooting of complex production issues and participate in incident response, root-cause analysis, problem management, and continuous improvement
Establish runbooks, dashboards, operational procedures, and automated recovery capabilities
Partner with Microsoft and technology providers on defects, incidents, capacity, and technical escalations
Lead configuration and engineering of Dynamics 365 Contact Center capabilities including voice, chat, messaging, digital channels, IVR, virtual assistance, Copilot Bots, routing, agent and supervisor experiences, interaction management, reporting, and analytics
Engineer integrations with enterprise applications, APIs, data platforms, identity services, and CRM capabilities
Design, deploy, and support Microsoft Azure, Entra ID, Dataverse, Power Platform, Power Automate, Azure Functions, API Management, Key Vault, Azure Monitor/Application Insights, Azure DevOps, Teams/Teams Phone, and Copilot Studio components
Establish CI/CD, Infrastructure as Code, configuration-as-code, automated provisioning, release management, validation, and deployment controls
Establish reusable REST API, event-driven, Azure Functions, API Management, Power Platform connector, and Dataverse integration patterns
Implement secure engineering practices for a regulated financial-services environment
Partner with Cybersecurity and Enterprise Architecture on identity, access control, secrets, certificates, encryption, API and network security, logging, monitoring, data protection, and auditability
Support Copilot and AI-enabled capabilities, virtual assistants, and agent-assist integrations under enterprise governance standards

Requirements

What you’ll need

Bachelor's degree in Computer Science, Engineering, Information Systems, or related field, or equivalent professional experience
Significant experience engineering and operating enterprise-scale cloud platforms
Strong experience with Microsoft Azure and cloud-native engineering
Hands-on experience with Microsoft Dynamics 365 Contact Center or Customer Service
Experience with Power Platform and Dataverse
Strong experience designing and integrating REST APIs and enterprise services
Experience with Azure DevOps, Git, CI/CD, automated deployments, and Infrastructure as Code
Experience building or operating mission-critical production systems
Strong understanding of enterprise security and identity patterns
Strong troubleshooting and root-cause-analysis skills
Experience with voice, IVR, digital channels, routing, and contact-center integrations
Experience with Microsoft Copilot Studio and AI-enabled customer-service solutions
Experience with Microsoft Teams and enterprise telephony
Experience implementing observability using Azure Monitor and Application Insights
Ability to provide technical leadership across multiple engineering teams and technology domains
Microsoft Azure, Power Platform, Dynamics 365, or DevOps certifications are desirable

Benefits

Comp & perks

Highly competitive pay
Generous benefits and perks
Career experience with an energized, engaged and committed culture
Fierce appreciation for teams
Equal employment opportunity
Medical accommodations and assistance during the application and hiring process