Senior Admin Support Assistant

Navy Federal Credit Union

. Provide administrative support functions for the Collections division .

Posted 10/3/2026full-timePensacola • Florida • United StatesSenior💰 $20 - $25 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates advanced administrative and clerical skills, with a strong emphasis on effective communication, organizational abilities, and the capacity to manage multiple priorities in a fast-paced environment. Proficient in maintaining confidentiality and integrity while providing exceptional support in financial services and collections.

Highest-signal resume keywords

Advanced Administrative SkillsCustomer Service ExperienceEffective Communication SkillsOrganizational and Time Management SkillsExperience in Financial Services

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Clerical DutiesMathematical CalculationsData AnalysisReport PreparationPolicy and Procedure MaintenanceDocument ProofreadingPresentation SkillsConflict De-escalationNFCU Product KnowledgeBankruptcy Procedures Knowledge

Soft Skills

Active ListeningRelationship BuildingTeam CollaborationInitiative and JudgmentAttention to Detail

Tools & Technologies

Word Processing SoftwareSpreadsheet SoftwarePresentation Software

Industry Keywords

CollectionsFinancial ServicesMember ServiceOperationsAdministrative Support

About the role

Key responsibilities & impact

Provide administrative support functions for the Collections division
Assist management with coordinating and executing team tasks
Monitor and assist the team to ensure tasks are completed and deadlines are met
Handle financial documents, member information, and physical security according to policies and procedures
Log, sort, and record incoming and return mail
Inform the team of changes and new instructions
Present the Administrative Support Overview to new employee training classes
Provide employee training as directed by management
Solicit feedback and ideas on current processes and policies
Answer team questions regarding daily operations, policies, and procedures
Update and maintain the Administrative Section policy and procedure manual
Maintain reports, phone lists, and rosters
Coordinate loan adjustment sequences with Collections' Consumer Loan Account Specialists
Prepare correspondence, data, reports, and presentations; proofread documents and recommend edits
Take minutes for section meetings
Attend or conduct meetings and discussions on behalf of management
Participate in or lead special projects and management research, including new-system testing and data gathering and analysis
Retrieve and direct after-hours voicemail messages for the Collections division
Facilitate communication between administrative employees and management
Assist with developing soft and hard skills of new and existing employees
Perform other duties as assigned

Requirements

What you’ll need

Experience in performing clerical and/or administrative duties/responsibilities
Experience in customer service, preferably in a financial institution
Experience in leading, guiding and mentoring others
Ability to work independently and in a team environment
Ability to manage multiple priorities independently and/or in a team environment to achieve goals
Ability to maintain confidentiality and demonstrate integrity
Experience in de-escalating complaints and conflicts
Ability to influence, negotiate and persuade to reach agreeable exchange and positive outcomes
Advanced administrative, clerical, and technical skills
Advanced skill performing mathematical calculations and working accurately with numbers
Advanced skill interacting with staff, management, and members diplomatically and tactfully
Advanced skill building effective relationships through rapport, trust, diplomacy and tact
Advanced skill maintaining composure in a high production and changing environment
Advanced active listening skills to respond to inquiries and requests
Effective organizational, planning and time management skills
Effective skill presenting findings, conclusions, alternatives and information clearly and concisely
Effective research, analytical, and problem solving skills
Effective skill maintaining accuracy with attention to detail and meeting deadlines
Effective skill exercising initiative and using good judgment to make sound decisions
Effective skill following, interpreting and applying guidelines, procedures, practices, regulations
Effective skill communicating with all levels within an organization
Advanced verbal and written communication skills
Advanced word processing, spreadsheet, and presentation software skills
Working knowledge of NFCU's products, services, programs, policies and procedures
Working knowledge of NFCU's functions, philosophy, operations and organizational objectives
Experience in administrative support, financial services, member service, operations, collections, or a related processing environment
Ability to follow established procedures and apply written instructions accurately
Strong attention to detail and accuracy
Ability to organize work, manage multiple priorities, and meet deadlines
Ability to work independently and collaboratively in a team environment
Demonstrated ability to work effectively in a high-volume, fast-paced production environment while maintaining quality, accuracy, and productivity standards
Working knowledge of bankruptcy procedures, systems, and processes preferred
Monday - Friday, 9:00AM - 5:30PM

Benefits

Comp & perks

Highly competitive pay
Generous benefits and perks
Meaningful career experience
Energized, engaged and committed culture
Equal employment opportunity
Workplace accommodations during the application and hiring process