Senior TMU Desk Officer

Navy Federal Credit Union

. Lead coordination and oversight for complex cases, programs, or mission areas requiring senior-level judgment, cross-functional alignment, and sustained stakeholder engagement .

Posted 9/16/2026full-timeVienna • Virginia • United StatesSenior💰 $96,100 - $123,200 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in operational management, case management, and intelligence support, with a strong focus on stakeholder engagement and process improvement. Capable of producing executive-level communications and providing strategic guidance in high-accountability environments.

Highest-signal resume keywords

Operations ManagementCase ManagementIntelligence SupportExecutive BriefingPolicy Coordination

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Risk AssessmentPolicy InterpretationProcess ImprovementOperational TrackingBehavioral Threat AssessmentInvestigationsCybersecurityCounterintelligenceFraud DetectionCompliance Requirements

Soft Skills

Analytical ThinkingRelationship ManagementProblem-SolvingWritten CommunicationCoaching

Tools & Technologies

Case Management PlatformsWorkflow ToolsReporting Dashboards

Industry Keywords

Criminal JusticeIntelligence StudiesRisk ManagementCorporate SecurityGovernmentDefenseFinancial ServicesLaw EnforcementMilitary

Tech Stack

Tools & technologies

Cyber Security

About the role

Key responsibilities & impact

Lead coordination and oversight for complex cases, programs, or mission areas requiring senior-level judgment, cross-functional alignment, and sustained stakeholder engagement
Assess operational risks, policy considerations, information gaps, trends, and emerging issues; develop recommendations that support leadership decisions and mission outcomes
Produce executive-level briefings, operational assessments, decision papers, reports, and strategic communications for senior stakeholders
Advise leadership and cross-functional teams on operational requirements, documentation standards, process improvements, and policy interpretation
Drive coordination across internal and external stakeholders to resolve complex issues, deconflict priorities, and ensure timely execution of critical activities
Establish, refine, and promote best practices for information management, reporting quality, operational tracking, and stakeholder communication
Provide coaching, technical guidance, and quality review for junior and mid-level Case Mgmt. Officers
Represent the function in senior-level meetings, working groups, reviews, and planning discussions as needed

Requirements

What you’ll need

Bachelor's degree in Criminal Justice, Intelligence Studies, Risk Management, or a related field, or an equivalent combination of education, training, and experience
5+ years of experience in insider threat, behavioral threat assessment, investigations, intelligence, cybersecurity, executive protection, counterintelligence, fraud, law enforcement, military, government, defense, financial services, or corporate security
Complete knowledge and understanding of business area/specialization
Extensive experience in operations management, case management, intelligence support, policy coordination, program management, or a related field
Advanced ability to synthesize complex information, evaluate risk, develop actionable recommendations, and brief senior leaders
Strong knowledge of applicable policies, operational standards, compliance requirements, and stakeholder coordination practices
Demonstrated experience leading complex workstreams, improving processes, and guiding others in a high-accountability environment
Exceptional written communication, executive briefing, analytical thinking, relationship management, and problem-solving skills
Experience with case management platforms, workflow tools, or reporting dashboards is desired
Monday–Friday, 8:00AM–4:30PM

Benefits

Comp & perks

Highly competitive pay
Generous benefits and perks
Meaningful career experience
Energized, engaged, and committed workplace culture