Supervisor, Human Resources Shared Services Center – Oracle Fusion HCM Payroll, Payroll Operations

Navy Federal Credit Union

. Supervise HR Shared Services Center operations and delivery of HR services to prospective, current, and former employees .

Posted 11/11/2026full-timeUnited StatesMid-LevelSenior💰 $79,200 - $124,500 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in full-cycle payroll processing using Oracle Fusion HCM Payroll, ensuring compliance with federal, state, and local regulations. Proven ability to lead teams, analyze operational data, and implement improvements to enhance service delivery and efficiency.

Highest-signal resume keywords

Full-Cycle Payroll ProcessingOracle Fusion HCM PayrollMulti-State Payroll ProcessingTeam LeadershipCustomer Service Operations

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Payroll ControlsValidationReconciliationData AnalysisBudget PreparationStatistical Data AnalysisOperational ImprovementsPerformance AppraisalsExpense TrackingCompliance

Soft Skills

Attention to DetailDeadline ManagementInterpersonal SkillsVerbal CommunicationWritten Communication

Tools & Technologies

Oracle Fusion PayrollWord Processing SoftwareSpreadsheet Software

Industry Keywords

HR Shared ServicesNavy Federal PoliciesBanking Industry TrendsFinancial Services

Tech Stack

Tools & technologies

Oracle

About the role

Key responsibilities & impact

Supervise HR Shared Services Center operations and delivery of HR services to prospective, current, and former employees
Lead production and data entry to keep transaction processing accurate and on schedule
Monitor communication channels for service quality and effectiveness
Establish a positive, accountable work environment and resolve technical or resource issues
Respond to escalated inquiries from staff and management
Analyze work quality, methods, processes, procedures, production standards, and metrics
Maintain data for analysis and reports, identify trends, and recommend actions
Identify operational improvements, implement new approaches, and improve efficiency and results
Build cross-functional partnerships to improve procedures and resolve problems
Complete state and federal agency reporting
Ensure compliance with applicable laws, regulations, and Navy Federal policies and procedures
Perform supervisory responsibilities, including staffing, selection, goal-setting, performance appraisals, mentoring, and counseling
Provide input to or prepare Annual Financial Plan budget requirements
Align section and branch goals with division and department strategy
Ensure operational efficiency and perform other assigned duties

Requirements

What you’ll need

Significant experience with full-cycle payroll processing using Oracle Fusion HCM Payroll
Significant experience with multi-state payroll processing, including payroll controls, validation, reconciliation, and compliance with applicable federal, state, and local requirements
Experience using Oracle Fusion Payroll for day-to-day operations, troubleshooting processing and system impacts, identifying root causes, and assessing impacts to payroll results and employee pay
Experience leading teams in an employee-focused environment with business and technology stakeholders
Experience with customer service operations and effective customer service philosophy
Ability to analyze statistical data and organizational needs to recommend procedural changes
Experience in a lead or supervisory role, preferably in HR
Experience managing multiple priorities independently and/or in a team environment
Working knowledge of expense tracking, budget preparation, and administration
Advanced accuracy, attention to detail, and deadline management skills
Effective diplomatic and tactful interaction with staff, management, vendors, and members
Advanced judgment, initiative, interpersonal, verbal, written communication, and public speaking skills
Effective word processing and spreadsheet software skills
Solid organizational, planning, and time management skills
Bachelor’s degree in Human Resources Management, Business, or related field, or equivalent combination of experience, education, and training
Working knowledge of banking/financial industry trends, products, and services (desired)
Advanced knowledge of Navy Federal HR policies, procedures, and programs (desired)

Benefits

Comp & perks

Highly competitive pay
Generous benefits and perks