Supervisor, Mortgage Origination

Navy Federal Credit Union

. Supervise and direct operations to meet production goals, service level agreements, and corporate objectives .

Posted 9/23/2026full-timeCleveland • Ohio • United StatesMid-LevelSenior💰 $35 - $45 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in mortgage loan processing, compliance analysis, and operational efficiency. Proven ability to lead teams, manage performance, and ensure adherence to regulatory requirements.

Highest-signal resume keywords

Mortgage Loan ProcessingCompliance AnalysisTeam LeadershipOperational EfficiencyNavy Federal Mortgage Products

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Conventional LoansFHA LoansVA LoansRESPA GuidelinesFile AuditsDocumentation CompliancePerformance AppraisalsBudget PlanningChange ManagementLoan Program Analysis

Soft Skills

Effective CommunicationAttention to DetailOrganizational SkillsDecision MakingInitiative

Tools & Technologies

Word Processing SoftwareSpreadsheet Software

Certifications & Qualifications

Nationwide Mortgage Licensing System Registration

Industry Keywords

Production GoalsService Level AgreementsHigh Volume EnvironmentTraining and DevelopmentEscalated Member Issues

About the role

Key responsibilities & impact

Supervise and direct operations to meet production goals, service level agreements, and corporate objectives
Identify and drive change strategies to improve departmental efficiencies
Collaborate with staff and processing/closing teams to close purchase and refinance loans expeditiously with appropriate documentation
Review and evaluate mortgage loan applications for viability and compliance; perform file audits as needed
Review loan files for closing costs and initial loan rate/point structure accuracy
Audit SLA compliance, accuracy, and documentation completion for Green Light transfer to the PC team
Provide direction on complex, unique, or unusual loans
Resolve escalated member issues and problems
Train team members and peers on functional processes and procedures
Ensure compliance with documentation and disclosure requirements
Resolve issues with closing attorneys/agents, realtors, and related parties
Distribute updates on loan program, automated system, underwriting, and documentation changes
Analyze policy, procedure, and product changes and determine section impact
Monitor daily production reports and adjust assignments to workload
Assist with marketing and promotional activities for members and real estate professionals
Act as Manager during the incumbent's absence
Supervise, coach, counsel, and document employee performance
Prepare, conduct, and review performance appraisals
Lead recruiting for new section team members
Ensure compliance with HR policies and procedures
Direct staff training, provide feedback, and evaluate training effectiveness
Provide input on annual financial plan budget requirements
Identify operational issues and recommend improvements
Perform other duties as assigned

Requirements

What you’ll need

Working knowledge of Navy Federal mortgage products, services, programs, policies, and procedures
Working knowledge of conventional, FHA, VA loans and RESPA guidelines
Experience working in a high volume, fast paced environment
Experience in compliance analysis
Experience in leading, guiding, and mentoring others
Ability to interpret and apply regulations, instructions, and procedures
Required to register with the Nationwide Mortgage Licensing System and Registry prior to assuming employment duties; includes fingerprinting and background checks
Effective skill maintaining accuracy with attention to detail and meeting deadlines
Effective verbal and written communication skills
Effective word processing and spreadsheet software skills
Effective skill exercising initiative and using good judgment to make sound decisions
Effective organizational, planning and time management skills
Bachelor's Degree in Business Administration or equivalent combination of training, education, and experience (desired qualification)
Must be authorized to work in the United States without current or future sponsorship

Benefits

Comp & perks

Highly competitive pay
Generous benefits and perks
Career experience in an energized, engaged and committed culture
Fierce appreciation for teams
Equal employment opportunity
Application accommodations for qualifying conditions