Technology Support Analyst, Desktop Support

Navy Federal Credit Union

. Coordinate the full lifecycle of medium- to large-scale technology and field deployment projects .

Posted 10/19/2026full-timeVienna • Virginia • United StatesMid-LevelSenior💰 $36 - $45 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing medium- to large-scale technology deployment projects, including coordinating cross-functional teams and maintaining stakeholder relationships. Proficient in diagnosing technical issues, developing operating procedures, and preparing comprehensive management reports.

Highest-signal resume keywords

Project ManagementTechnical Issue DiagnosisCross-Functional Team CoordinationOperating Procedure DevelopmentStakeholder Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project Lifecycle ManagementTechnical AnalysisInstallation and ConfigurationEquipment MaintenanceDocumentation DevelopmentRisk ManagementQuality AssuranceBudget ManagementStatus ReportingInventory Management

Soft Skills

Effective CommunicationOrganizational SkillsProblem-SolvingAnalytical SkillsTime Management

Tools & Technologies

Enterprise HardwareNetworking EquipmentPC SoftwareTechnical Documentation ToolsProject Management Software

Industry Keywords

Managed Service ProvidersStakeholder ManagementCross-Functional TeamsTechnical ResourcesService Delivery

About the role

Key responsibilities & impact

Coordinate the full lifecycle of medium- to large-scale technology and field deployment projects
Establish and coordinate cross-functional project teams and maintain relationships with stakeholders, vendors, contractors, and Managed Service Providers
Manage project resources, tasks, vendor activities, milestones, deadlines, dependencies, deliverables, and quality requirements
Monitor project performance and administer risk, issue, decision, dependency, and change management processes
Facilitate project meetings and governance activities; document requirements, decisions, action items, audit findings, and status updates
Prepare implementation and post-installation reports for management and senior leadership
Coordinate, perform, or validate installation, configuration, testing, implementation, maintenance, repair, and replacement of workstations, printers, cabling, network equipment, servers, and related technology components
Diagnose implementation and operational issues through technical analysis of enterprise hardware and software; coordinate resolution and validate results
Develop and maintain operating procedures, installation standards, configuration records, training materials, and technical documentation
Maintain accurate inventory, configuration, maintenance, and lifecycle records
Train team members and peers on project, installation, technical, and operational procedures
Recommend improvements based on audits, performance results, lessons learned, and service-delivery needs
Perform other related duties as assigned

Requirements

What you’ll need

Working knowledge of project and program management processes, methodologies, and lifecycle practices
Experience coordinating medium- to large-scale projects involving cross-functional teams, technical resources, vendors, and multiple stakeholders
Experience developing and maintaining project scope, plans, schedules, budgets, communications, status reporting, and implementation documentation
Ability to manage multiple projects, workstreams, priorities, dependencies, deadlines, and deliverables simultaneously with a high degree of accuracy
Working knowledge of enterprise hardware, software, workstations, printers, cabling, networking equipment, servers, and related IT terminology
Experience diagnosing technical issues, supporting equipment installation and configuration, documenting results, and coordinating troubleshooting or remediation activities
Experience maintaining equipment inventory, configuration, maintenance, repair, replacement, or lifecycle records
Ability to communicate effectively with technical and non-technical team members, management, business partners, vendors, and external service providers
Experience preparing management reports, post-installation summaries, audit findings, and presentations
Experience developing operating procedures, reference materials, and training for technical or project-related processes
Research, analytical, process-mapping, problem-solving, decision-making, and sound judgment skills
Advanced organizational, planning, time-management, verbal communication, written communication, and PC software skills
Ability to work independently with moderate latitude while collaborating effectively in a team environment
Ability to interpret, apply, and explain written and verbal policies, procedures, technical requirements, and instructions in English
No formal education required; bachelor's degree is listed as a desired qualification only
Must be authorized to work in the United States without current or future sponsorship

Benefits

Comp & perks

Highly competitive pay
Generous benefits and perks
Some after-hours support and travel are required