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Nayax

Customer Care Representative

Nayax

. Represent the company externally as the first point of contact for incoming customer inquiries .

Posted 11/1/2026full-timeGermanyMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on effective communication in both German and English. Proficient in data management and familiar with ERP systems, ensuring accurate account maintenance and support for onboarding processes.

Highest-signal resume keywords
Customer ServiceGerman Language ProficiencyMS Office ProficiencyNetSuite ERP KnowledgeBusiness Administration Training

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Data ManagementCustomer Account CreationContract ManagementBilling and Invoicing SupportOnboarding Process Support
Soft Skills
Team-OrientedCustomer-FocusedReliabilityInitiativeEfficiency
Tools & Technologies
MS OfficeNetSuite ERP
Certifications & Qualifications
Commercial or Business Administration Training
Industry Keywords
Customer InquiriesCustomer CommunicationData MaintenanceBusiness Operations Management

Tech Stack

Tools & technologies
ERP

About the role

Key responsibilities & impact
  • Represent the company externally as the first point of contact for incoming customer inquiries
  • Respond to customer inquiries from Germany and Austria, primarily by phone and email
  • Create customer accounts and contracts and ensure accurate, structured data maintenance
  • Actively support the onboarding process and proactively keep customers and internal teams informed
  • Serve as the customer point of contact for billing and invoicing questions
  • Report to Business Operations Management

Requirements

What you’ll need
  • Successfully completed commercial or business administration training
  • Proficient in MS Office, including Outlook, Word, and Excel
  • Solid knowledge of the NetSuite ERP system would be an advantage
  • High degree of reliability, initiative, and efficiency
  • Team-oriented and customer-focused approach
  • Excellent spoken and written German skills at native-speaker level
  • Good spoken and written English skills

Benefits

Comp & perks
  • Full-time permanent employment
  • Opportunity to join a globally leading fintech company with an innovative and diverse workforce
  • Opportunity to help shape the future of payments