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Nayax

Customer Success Manager – Unattended Retail

Nayax

. Build strong relationships with micro market, smart cooler, and adjacent product operators, customers, and distributors .

Posted 11/9/2026full-timeHunt Valley • Maryland • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer success management within micro market operations, leveraging strong technical aptitude and communication skills to drive product adoption and deliver customer-focused solutions. Proven ability to collaborate across teams and manage customer relationships effectively.

Highest-signal resume keywords
Customer Success ManagementMicro Market OperationsTechnical AptitudeSalesforce FamiliarityNetworking Protocols Knowledge

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Customer SupportAccount ManagementSales StrategiesTechnical SolutionsKiosk OperationsSelf-Checkout SystemsCashless PaymentsBusiness ReviewsContract RenewalsCustomer-Focused Solutions
Soft Skills
Excellent CommunicationPresentation SkillsProactive AttitudeSelf-MotivatedEnthusiastic
Tools & Technologies
SalesforceBI ToolsJira
Industry Keywords
Micro MarketUnattended RetailFintechSaaSPayments

Tech Stack

Tools & technologies
DNSTCP/IP

About the role

Key responsibilities & impact
  • Build strong relationships with micro market, smart cooler, and adjacent product operators, customers, and distributors
  • Act as the primary point of contact for customers and distributors
  • Ensure customers maximize value from Nayax unattended retail products and services
  • Drive increased product adoption and sales volume
  • Map customer goals, requirements, and strategies to their business objectives
  • Conduct regularly scheduled business reviews
  • Lead proactive customer interactions and provide suitable technological solutions
  • Manage contract renewals
  • Keep customers informed about Nayax products, services, micro market innovations, and industry trends
  • Collaborate with Sales, R&D, Product, Operations, and Technical Support to resolve requests and deliver customer success
  • Identify and support sales opportunities with the sales team
  • Represent Nayax at customer events, training sessions, and industry meetings

Requirements

What you’ll need
  • 3+ years of experience in customer support or customer success management with major micro market providers
  • Deep understanding of micro market operations, including kiosks, self-checkout, cashless payments, and operator workflows
  • Business background in sales, account management, or customer success
  • Strong technical aptitude and ability to guide customers through technical processes
  • Proven track record of delivering customer-focused solutions
  • Excellent communication and presentation skills
  • Driven, proactive, self-motivated, and enthusiastic, with a bias for action
  • Knowledge of networking protocols including TCP/IP, HTTP, DNS, and SSL
  • Familiarity with Salesforce, BI tools, or Jira
  • Experience in payments, SaaS, or fintech environments is a plus

Benefits

Comp & perks
  • Occasional travel to customer events, training sessions, and industry meetings
  • Opportunity to work for a global fintech and IoT company
  • Exposure to cashless payment solutions, business intelligence, management tools, and unattended retail innovations