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Nayax

Junior Customer Support Analyst

Nayax

. Assist customers and answer questions about the system .

Posted 10/28/2026full-timeCuritiba • BrazilJuniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills while providing technical support and troubleshooting for computer networks. Proficient in documenting solutions and monitoring customer satisfaction metrics.

Highest-signal resume keywords
Customer Service ExperienceTechnical Support ExperienceKnowledge Of Computer NetworksWindows ExperienceKnowledge Of Linux

ATS Keywords

Tailor your resume
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Technical SupportNetworkingTicketing Platform ManagementDocumentationIssue Escalation
Soft Skills
Customer CommunicationProblem SolvingTime Management
Tools & Technologies
Ticketing PlatformKnowledge Base
Industry Keywords
Technical EnglishRemote SupportCustomer Satisfaction Metrics

Tech Stack

Tools & technologies
Linux

About the role

Key responsibilities & impact
  • Assist customers and answer questions about the system
  • Log, categorize, and track tickets in the ticketing platform
  • Identify issues and escalate them to the appropriate teams
  • Keep customers updated on the progress of their requests
  • Monitor productivity and customer satisfaction metrics
  • Document solutions in the knowledge base

Requirements

What you’ll need
  • Customer service experience
  • Knowledge of computer networks
  • Windows experience
  • Technical or remote support experience (preferred)
  • Technical English (preferred)
  • Knowledge of Linux and networking (preferred)

Benefits

Comp & perks
  • Meal and food allowance on the Flash card: BRL 1,078.00/month
  • Transportation voucher or mobility allowance on the Flash card (with no 6% payroll deduction)
  • SulAmérica health and dental insurance
  • Childcare assistance
  • Life insurance
  • Wellhub
  • Hybrid work model, with 2 days of remote work per week